“I can't connect my Samsung S9 with the speaker. It says on the phone that it's connected but the speaker doesn't.”
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Hi Marcel, thank you for reaching out to us. I'm sorry to hear you're experiencing difficulty with your SoundTouch 20 Series III Wireless Music System, and we'll be glad to help. Your SoundTouch 20 has multiple options for music sources, such as Wi-Fi, Bluetooth, and AUX. I would first recommend checking that your source is set to Bluetooth on the speaker by tapping the "Bluetooth | AUX" button on the remote 2-3 times. If the issue persists, please don't hesitate to contact our SoundTouch specialists at 1-800-608-2673. They are available M-F 9 AM to 9 PM Eastern. Thank you, and have a great day. Jesse - Bose Support
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