“I have a Samsung QLED 7 series TV with DirectTV satellite connected via HDMI and a BOSE tv speaker model 431974 connected with HDMI ARC to Tv HDMI ARC . I have Anynet enabled but sound will switch back to tv speakers after tv is off for a period of time”
Answer This Question
1-1 of 1 Answer
The issue you’re experiencing with your Samsung QLED 7 Series TV, where the sound reverts to the TV speakers from the Bose TV Speaker after the TV has been off for a while, can be a common problem related to the HDMI-CEC (Anynet+) settings. Here are some troubleshooting steps and settings adjustments you can try to resolve this issue: 1. Check HDMI-CEC (Anynet+) Settings: • Ensure that Anynet+ (Samsung’s version of HDMI-CEC) is enabled on your TV. This allows the TV to control connected devices via HDMI. • Sometimes, toggling this setting off and on can resolve communication issues. 2. Check Sound Output Settings: • Go to the sound settings in your TV menu. • Make sure that the sound output is set to your Bose TV Speaker. • Some TVs may revert to default settings (like using the TV speakers) under certain conditions, so reselecting the Bose speaker might be necessary. 3. Firmware Updates: • Ensure your TV and Bose TV Speaker have the latest firmware updates. Manufacturers often release updates that fix bugs related to connectivity and HDMI-CEC. 4. Power Sequence: • The order in which you power on devices can affect how they communicate. Try powering on your TV first and then the soundbar, or vice versa, to see if this impacts the behavior. 5. Check HDMI Cable: • Ensure you’re using a high-quality HDMI cable that supports ARC functionality. A faulty or low-quality cable can cause connectivity issues. 6. Reset HDMI-CEC: • Disconnect all HDMI devices and unplug the TV and soundbar from power for about a minute. • Reconnect everything and check if the issue persists. This can often reset the HDMI-CEC communication between devices. 7. Consult Manuals: • Refer to the user manuals for both your Samsung TV and the Bose TV Speaker for specific instructions or settings related to external audio devices and HDMI-CEC. 8. Contact Support: • If the issue continues, consider reaching out to Samsung or Bose customer support for assistance. There might be specific compatibility nuances or settings adjustments they can suggest.
Sorry, there was a problem. Please try again later.