Questions & Answers

Q: QuestionIs there a carrying case included?

• A:Answer Yes, these earbuds come with a carrying case.

Q: QuestionWhat is the battery life?

• A:Answer The battery life is 7 hours.

Q: QuestionDo the earbuds have active noise cancellation?

• A:Answer The Bose Ultra Open-Ear True Wireless Open Earbuds do not have active noise cancellation.

Q: QuestionHow long does it take to fully charge the earbuds?

• A:Answer The earbuds have a battery charge time of 1 hour.

Q: QuestionI'm considering purchasing the Bose Ultra; what is the sound clarity while taking a call since it's open earbuds?

Asked 2 years ago by Shorty.

This question was asked about the related product: Bose - Ultra Open-Ear True Wireless Open Earbuds - Black

• A:Answer Horrible

  Answered 2 years ago by Sky01

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Q: QuestionAre this waterproof? Noise cancellation?

Asked 2 years ago by Anonymous.

This question was asked about the related product: Bose - Ultra Open-Ear True Wireless Open Earbuds - Black

• A:Answer The Ultra Open Earbuds do not have noise cancellation, due to their open-ear design. The earbuds have a water resistance rating of IPX4, meaning they can withstand splashes of water. The charging case is rated at IPX1, meaning it is only protected against vertically falling water drops.

  Answered 2 years ago by Bose Support

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Q: QuestionAre these worth the hefty price tag?

Asked 2 years ago by 4twenty.

This question was asked about the related product: Bose - Ultra Open-Ear True Wireless Open Earbuds - Black

• A:Answer Only you can answer that. If you like Bose sound quality these will not disappoint. The open experience is a bit different but I find it to be fine. Comfort is superb. So for me, yes.

  Answered 2 years ago by Urosmith

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Q: QuestionCan these be used individually?

Asked 2 years ago by Billy.

This question was asked about the related product: Bose - Ultra Open-Ear True Wireless Open Earbuds - Black

• A:Answer Yes, they can and even better- both buds have the physical button so you can pause/play from either bud. If you use them like this you kind of give up being able to control the volume level using the buds and one bud increases the volume while the other bud decreases the volume, but that’s kind of a minor annoyance IMO.

  Answered 2 years ago by DarkwindVerified Purchase

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Q: QuestionI have the original open air bose. They are over the ear and great but after too long you do feel a bit of discomfort.. how is it after wearing 1 2 3 4 hrs? Does it feel a bit heavier after awhile

Asked 2 years ago by Boser.

This question was asked about the related product: Bose - Ultra Open-Ear True Wireless Open Earbuds - White Smoke

• A:Answer I had 2 weeks to return them, so i wore them for 3 days straight, except when i slept. Played tennis, walked and tried to shake them off, but they stayed on and ddidnt feel any discomfort.

  Answered 1 year ago by Rick

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Q: QuestionI always have issues wearing earphones - I have a very small ear canal so they keep popping out (came very close to loosing them on airplanes actually) so I'm considered these ones since they "hug" the ears. Do they ever fall out? That's my concern.

Asked 5 months ago by Feistysam.

• A:Answer Great question! The Bose Ultra Open Earbuds are designed specifically for people who dislike the feeling of traditional in-ear buds or have smaller ear canals. Instead of sitting inside your ear canal, they rest gently on the outside and “hug” your ear with a secure open-ear design. Bose Ultra Open Earbuds use a flexible ear cuff that wraps around the ear for stability. They’re built for active use, so they stay in place during workouts, walking, and even while traveling. Many users with small ear canals find them much more comfortable and secure compared to traditional earbuds. We’re grateful you chose Bose.

  Answered 5 months ago by Bose Support

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Q: QuestionCan other people hear what you’re listening to?

Asked 2 years ago by Von.

This question was asked about the related product: Bose - Ultra Open-Ear True Wireless Open Earbuds - White Smoke

• A:Answer At most listening levels, people around you won't hear anything. At excessive volumes, others may hear that something is playing from your earbuds, but they won't be able to hear any detail without getting very close.

  Answered 1 year ago by Bose Support

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Q: QuestionCan I pair it with my phone and take calls from it?

Asked 1 year ago by Nana.

This question was asked about the related product: Bose - Ultra Open-Ear True Wireless Open Earbuds - Black

• A:Answer Yes , but when you answer you should use the button on the ear piece. If you don’t the phone will kick it over to the phone speaker

  Answered 1 year ago by MarkRVerified Purchase

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Q: QuestionDoes a charger come with a refurbished pair?

Asked 1 year ago by Regbud.

This question was asked about the related product: Bose - Ultra Open-Ear True Wireless Open Earbuds - White Smoke

• A:Answer The Ultra Open Earbuds are delivered with a charging case when purchased from Bose. If purchasing from a third party, please speak to their customer service team to ask which accessories will be provided, but the charging case should be included.

  Answered 1 year ago by Bose Support

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Q: QuestionCan I use these earbuds sleeping?

Asked 1 year ago by Bob.

This question was asked about the related product: Bose - Ultra Open-Ear True Wireless Open Earbuds - Black

• A:Answer I couldn't see why not, took a wonderful nap while listening to zen music. Totally immersive experience

  Answered 1 year ago by LizM

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Q: QuestionIs the Bluetooth compatible to a smart tv?

Asked 2 years ago by Anonymous.

This question was asked about the related product: Bose - Ultra Open-Ear True Wireless Open Earbuds - Black

• A:Answer Yes, the earbuds connect via Bluetooth.

  Answered 2 years ago by Bose Support

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Q: QuestionDo these work with daith piercings? I had horrible migraines and the piercings helped, but earbuds just aren't comfortable. But the headphones I have start giving me a pressure headache.. where do these sit in the ear?

Asked 2 years ago by Mommabear.

This question was asked about the related product: Bose - Ultra Open-Ear True Wireless Open Earbuds - White Smoke

• A:Answer Hi. The earbuds wrap around your ears instead of fitting inside them, they’re incredibly comfortable and super stable.

  Answered 2 years ago by Bose Support

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Q: QuestionCan you return the Bose ultra open ear if you have problems with them not working

Asked 1 week ago by Anonymous.

This question was asked about the related product: Bose - Ultra Open-Ear True Wireless Open Earbuds - White Smoke

Q: QuestionAre these headphones generation 1 or generation 2 model?

Asked 4 months ago by EC2026.

• A:Answer Hi there, thank you for your question! The Bose Ultra Open Earbuds are only available in one model. There isn’t a Gen 2 version, this is the first and only generation in this product line.

  Answered 4 months ago by Bose Support

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Q: QuestionWhat does "true wireless" mean as opposed to just wireless?

Asked 6 months ago by Mark.

This question was asked about the related product: Bose - Ultra Open-Ear True Wireless Open Earbuds - Midnight Violet

• A:Answer Hello Mark! Great question! The term "true wireless" refers to earbuds that have no cables or wires at all, not even between the left and right earpieces. Each Bose Ultra Open Earbuds connects independently to your device via Bluetooth, offering complete freedom of movement. In contrast, some "wireless" earbuds may still have a wire connecting the two earpieces, even though they connect to your device wirelessly. So while both types avoid a direct connection to your phone or computer, true wireless gives you a fully untethered experience. The Bose Ultra Open-Ear True Wireless Earbuds are a perfect example they offer high-quality sound, open-ear comfort, and complete cable-free convenience. Thank you for considering Bose! If you have any further questions or need clarification, please don’t hesitate to reach out to our Customer Support Team through this link: https://bose.life/4qVd3mS. We’re here to help!

  Answered 5 months ago by Bose Support

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