“My sister bought this Brother at your side J995DW at Arizona and brought here in the Philippines. I plug it and then it blow up (there is sounds and smoke is coming out) so i unplug it because i am afraid that it might cause fire..”
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I believe it's due to a power source - you have to use different power in another country? Maybe?
Sorry, there was a problem. Please try again later.Yes, please unplug the machine and contact us by Email or Chat regarding this matter. https://www.brother-usa.com/support/mfcj995dw
Sorry, there was a problem. Please try again later.Yes, please unplug the machine and contact us by Email or Chat regarding this matter. https://www.brother-usa.com/support/mfcj995dw
Sorry, there was a problem. Please try again later.I believe the voltage in the Philippines is 220. Your printer is probably set for 120 volts. No wonder it "blew up". You fried some component near the power input cord inside the printer and it will need to be repaired by someone who can do board level repairs or you'll have to get a new printer because it might not be repairable. The new or repaired printer will need to be set for 220 volt input or get a voltage adapter to convert it to 120 volts. There may be a small switch near the power cord receptacle that switches from 120 to 220/240 volts so the consumer can avoid this scenario in the first place without having to buy an adapter. The damage is already done so there is probably no use in plugging it in again, but you can change the switch (if it exists on your machine) to 220 and try it again but be prepared to pull the plug quickly if it starts to smoke and don't be too optimistic about it working. Good luck.
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