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When using the Brother MFC-L8900CDW, make sure the envelope levers inside the back cover are pulled down to the envelope position when you print envelopes. If creases occur with the envelope levers in the envelope position, print with the back cover open and feed one envelope at a time from the MP tray. Here is a FAQ that may help. https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=mfcl8900cdw_all&faqid=faq00000231_055
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