“Just received out Cafe CVE28DM5NDS5 today June 15, 2023 ordered from Best Buy. It's been plugged in for 3.5 hours. the middle drawer and the freezer do not seem to be cooling. Is there something we are supposed to do to set these sections?”
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No you should not do anything else just adjust the temperature mode and that it’s
Sorry, there was a problem. Please try again later.Hi - No, there isn't anything you need to do beyond setting your desired temperature for the freezer and convertible drawer. We recommend disconnecting power to the refrigerator for 2-3 minutes to reset the electronics. If you have not already done so, we also recommend connecting your refrigerator to our SmartHQ app using your WiFi to ensure you are receiving any software updates that may be needed. If you continue to have issues, please call 1-800-432-2737 to schedule a service appointment to have your refrigerator checked. We're confident GE Appliances service will be able to remedy this for you. Wishing you all the best! Vikki@Café
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