“1. Does the brushed bronze hardware match the trim sleeve on our other Cafe appliances? (Or is that copper?) 2. If it is indeed copper, can that option be ordered in lieu of bronze? 3. If so, how would I change that on my pending order?”
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I have spent a truly ridiculous amount of time and effort trying to get the very simple change made by Best Buy--who tell me there is no way they can change an order not projected for fulfillment until January! Apparently, Best Buy does not read or respond to questions posed here but leaves that the manufacturer/vendor. Needless to say, I'm basically "negatively impressed" with the total non responsiveness on their part and will seriously reconsider (as in avoid) future transaction there. But, since the vendor has been responsive, let me ask this: Upon delivery, can I return the bronze knobs to Cafe for exchange with copper ones or, alternatively (and probably better so that I can use the cooktop in the interim), can I separately purchase the copper knobs and return the bronze upon delivery?
Sorry, there was a problem. Please try again later.Hi, thanks for asking! Its a pleasure having your business, and we'd be happy to help with your question. This Café 36" Gas Cooktop has Brushed Bronze hardware. We highly suggest contacting Best Buy about changes to your order. Thanks for checking with us! -Sylvia@Cafe
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