Questions & Answers

Q: QuestionCan you get white side panels for all the café French door refrigerators to cover the black?

Asked 3 years ago by Rocky.

• A:Answer Hi - While we do not offer matte white side panels for all of our beautiful Café model refrigerators, we do offer them for model CVE28DP4NW2. They are CKQBRSFNW2 (full depth, 4-door, right) and CKQBLSFNW2 (full depth, 4-door, left). To clarify, the sides of our Café refrigerators are dark gray not black. We are glad you checked with us and hope you choose this stunning refrigerator for your home. Kind regards - Vikki@Café

  Answered 3 years ago by Cafe Appliances

  
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Q: Questionthe space we are looking to put the refrigerator in has a height of 68 3/4", literally 1/8" to spare (the fridge will be protruding from the space so I am not worried about hinge height). Is this enough clearance? Thanks

Asked 3 years ago by Mike.

• A:Answer Hello- Thank you for taking the time to send us your questions. We would suggest in order to get the most accurate fit for your refrigerator that you reference the installation specifications that can be found on the website by searching with your model number. We also would recommend consulting with your retailers installers if you need additional help. If there is anything else you need in the future, please let us know. Sincerely- Dianna@Cafe

  Answered 3 years ago by Cafe Appliances

  
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Q: Questionwhat is the manufacturer guaranty

Asked 3 years ago by Toledoa.

• A:Answer Hey there, This is a good question. All of our products come with a standard one year warranty. We do offer extended warranty options through Assurant. Call 1-800-626-2224 (Monday through Friday, 8 AM to 8 PM and Saturday, 9 AM to 4 PM, EDT) to learn more. If you have any other questions, please let us know. Wishing you well. Mike@Cafe

  Answered 3 years ago by Cafe Appliances

  
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Q: QuestionIcemaker sttorage capacity

Asked 3 years ago by Anonymous.

This question was asked about the related product: Café - 36 in. Wide 27.8 Cu. Ft. 4-Door French Door Smart Refrigerator with Convertible Drawer with Soft Freeze - Matte Black

• A:Answer Hey there - that’s a great question! We can confirm that the Space Saving Icemaker in this model stores 3.8 lbs of ice that can be dispensed through dispenser on the door or by removing the ice bucket from the door. We hope this helps in your decision making and please feel free to reach out about any other questions you have, as we’re happy to help. Have a wonderful day! Lauren@Café

  Answered 3 years ago by Cafe Appliances

  
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Q: QuestionIs there a touch up paint for brushed bronze handles?

Asked 3 years ago by Ps.

• A:Answer Good day, We appreciate you reaching out. There is not a touch up paint for the brushed bronze handles. We apologize if this causes any inconvenience. Take care. Mike@Cafe

  Answered 3 years ago by Cafe Appliances

  
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Q: QuestionDoes this model work with Amazon Alexa and Google Assistant?

Asked 3 years ago by AN.

• A:Answer Thanks for checking with us! We're happy to inform you that this model can be connected to your Wi-Fi network, allowing it to communicate with your mobile device for remote monitoring, control and notifications. Both Amazon Alexa and Google Assistant are integrations that can be used with your refrigerator as well. Hope this helps! -Sylvia@Cafe

  Answered 3 years ago by Cafe Appliances

  
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Q: QuestionHow do you turn the Turbo cool on

Asked 3 years ago by arnbond.

• A:Answer How long does it take to initially cool down

  Answered 1 year ago by Anonymous

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Q: QuestionHow does Turbo cool work on this refrigerator

Asked 3 years ago by arnbond.

• A:Answer Greetings, We'll be glad to answer your question! The TurboCool™ setting "revs up" the refrigerator, cooling it quickly after frequent or extended door openings or when hot items are placed inside. This setting maximizes the cooling ability of the fresh food compartment. You can even use it together with the freezer compartment's TurboFreeze setting for maximum effectiveness. How It Works: When TurboCool™ is selected, your refrigerator compressor is activated and the fans turn on at high speed. The fans remain on even when the door is opened. The fresh food temperature will then run on its coldest setting for an 8 hour period or until TurboCool is turned off (whichever comes first). You will typically see tC in the temperature display when the fridge is set to TurboCool. Note: It may look like an EC, an upside down F with a C, or something similar. This is not an error code, it is the indicator for the Turbo Cool (tC) setting. To turn the feature ON or OFF: Press and hold the Fridge pad for 3 seconds, or, on models with a touch screen (LCD) display, press Express Mode. We hope this helps! Let us know if you've got more questions. Mike@Cafe

  Answered 3 years ago by Cafe Appliances

  
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Q: QuestionWhat refrigerant does this model use? 134A? Butane? Something else?

Asked 3 years ago by Uello.

This question was asked about the related product: Café - 36 in. Wide 27.8 Cu. Ft. 4-Door French Door Smart Refrigerator with Convertible Drawer with Soft Freeze - Matte Black

• A:Answer Something else I guess. I really don’t know but can ask to the seller anytime

  Answered 3 years ago by LizelG

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Q: QuestionWhat is the depth of the refrigerator from the back with the bottom freezer drawer fully open?

Asked 3 years ago by AN.

• A:Answer Hi there, thanks for asking! The overall depth of the unit with the freezer drawer open is 53 1/4". When the freezer drawer is open all the way, it extends 24" out. Hope this is helpful! All the best. -Michael@Cafe

  Answered 3 years ago by Cafe Appliances

  
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Q: QuestionCan you please confirm what the depth is without the doors, the entire depth that goes from the back of the fridge to the front where the black side panels end. I'm trying to see if my current panels will cover the sides and only have the doors showing.

Asked 3 years ago by Anonymous.

• A:Answer Hi there, and thanks for contacting us. We certainly understand how important the dimensions of the refrigerator can be, and we’re glad to advise. The overall depth of the unit is 36.75”, and the case depth without the door is 29.375”. Please note that we have multiple side panel options available which may be model specific, and your current panels may not fit a new refrigerator. We hope this is helpful. If you have any other questions or concerns we’re glad to help any time, here or over social media. All the best! -Sarah@Café

  Answered 3 years ago by Cafe Appliances

  
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Q: QuestionWhat refrigerator will actually meet target set temperature Will this refrigerator reach the setting of 34ﾟ as its target temperature

Asked 3 years ago by arnbond.

• A:Answer Hello, thanks for showing interest in our beautiful refrigerator. We're glad to say this fridge can go down to 34°F, and the freezer -6°F. Simply press the Up or Down button to increase or decrease the temperature to set. Have a great day. -Shayla@Café

  Answered 3 years ago by Cafe Appliances

  
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Q: QuestionI replaced the XWF filter with a genuine XWF filter. However, the filter expired light indicator won't go away. Is my only option to purchase the more expensive XWFE filter as a replacement or can I reset it pressing some sort of buttons?

Asked 3 years ago by Christopher.

This question was asked about the related product: Café - 36 in. Wide 27.8 Cu. Ft. 4-Door French Door Smart Refrigerator with Convertible Drawer with Soft Freeze - Matte Black

• A:Answer Hi there, thanks for reaching out. We're sorry your light isn't going away and for any confusion regarding which filter to us. We're happy to help. We first suggest making sure you have filter XWFE. To reset the water filter, press the Settings icon button until "icemaker" is highlighted, then hold down the Water and Ice buttons simultaneously for 3 seconds. If this persists, you can try disconnecting power to the unit for 30 seconds. If you ever need anything else, you can always find us on social media. - Guy@Cafe

  Answered 3 years ago by Cafe Appliances

  
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Q: QuestionCan magnets stick to the refrigerator and on all sides?

Asked 3 years ago by AN.

• A:Answer Yes!

  Answered 3 years ago by TamaraHVerified Purchase

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Q: QuestionWhat exactly is the matte black construction? Is it glass as other models? Is it stainless black?

Asked 3 years ago by Summa869.

This question was asked about the related product: Café - 36 in. Wide 27.8 Cu. Ft. 4-Door French Door Smart Refrigerator with Convertible Drawer with Soft Freeze - Matte Black

• A:Answer Hi! Thanks for asking. Our Matte finishes are a highly engineered paint on metal (steel). We recommend that the interior and exterior Matte finish surfaces be treated similar to high-end coatings on automobiles. Hope this helps! If you have other questions or concerns, know that you're always free to reach out. All the best. -Michael@Cafe

  Answered 3 years ago by Cafe Appliances

  
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Q: QuestionHow loud is the compressor? I have a 5 year old LG and its silent and would like it to stay that way. I've heard these things make a bit of noise, Just wondering..

Asked 3 years ago by Lbsugar.

• A:Answer Hi! Thanks for asking. We do not rate our refrigerators or freezer in decibels so we're not able to provide a rating while they're running, sorry about that. However, if you have questions about noises, you can take a look at an article on our GEA website titled REFRIGERATOR - NORMAL SOUNDS AND NOISES MADE to read more about normal sounds. Hope this is helpful! If you have other questions, know that you're always free to reach out. Best wishes. -Michael@Cafe

  Answered 3 years ago by Cafe Appliances

  
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Q: QuestionWhat is the total depth with the freezer or refrigerator drawer fully extended? I want to install it facing the end of an island and need to ensure I can stand there and still pull the drawer out fully.

Asked 3 years ago by Harvey1958.

• A:Answer with both doors open it's 52in and the freezer is 55in

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionDo the doors of this refrigerator open fully to allow the drawers to come out to clean? We have recently purchased model cfe28tp2ms1 and the doors do not open fully. We want to make sure this is not the case with this model.

Asked 3 years ago by Anonymous.

• A:Answer I have the Cafe CVE28.... model and, yes, the produce/fruit drawers pull out all of the way for easy cleaning both the drawers and underneath/behind them. To fully remove I needed to tilt up a little as I pulled them out. It is also very easy to reinstall them.

  Answered 3 years ago by Izzymom

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Q: QuestionOur CVE28DP2NS1 does not seem to dispense the correct volume of water. I held a 1/2 cup measure while I manually filled it. The display read 2 oz. when it was full. The autofill function is the same. Is there a way to calibrate the settings?

Asked 3 years ago by DebP.

• A:Answer Hey there, we appreciate you reaching out to us and we're sorry your refrigerator doesn't seem to be dispensing the correct amount of water. We're sure this would be aggravating and we're happy to help. We first recommend you're sure to use a uniform container between 4-8” tall and 2-6” wide. Some models may have a shorter recess; therefore, the maximum container height may be slightly reduced. Fill level and functionality may vary on containers taller than 8” or wider than 6”. If you have been doing so and this doesn't help, we recommend scheduling service with a certified Cafe Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling Cafe Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm - We're confident they could help get you taken care of if needed and we're wishing you the best. - Guy@Cafe

  Answered 3 years ago by Cafe Appliances

  
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