Questions & Answers

Q: QuestionIs there a way to clean this electric convection wall oven easily?

• A:Answer Yes, clean up has never been easier with a steam clean option for small spills and a self clean cycle for larger messes.

Q: QuestionDoes this wall oven have built-in WiFi?

• A:Answer Yes, this wall oven has built-in WiFi powered by the SmartHQ App.

Q: QuestionAre both ovens true convection?

• A:Answer Yes, both ovens have true convection.

Q: QuestionDoes this wall oven have a keep warm setting?

• A:Answer Yes, this wall oven has a keep warm setting.

Q: QuestionCan I control the temperature from my phone using an application?

• A:Answer Yes, you can conveniently control the temperature from anywhere using the Cafe Appliances Kitchen app.

Q: QuestionDoes this appliance work with voice assistants?

• A:Answer Yes, this appliance works with Amazon Alexa.

Q: QuestionYour installation manual talks about an oven with or without a pedestal. However, I do not see that option when purchasing. Is the pedestal supplied with the oven and can it be removed? Is it needed for operation?

Asked 5 years ago by BLE.

• A:Answer Hello, thank you for your question! We recommend you use the pedestal rails when replacing an older GE Appliances 30" double wall oven with a new GE Appliances model. Cutout Height = 51-13/16" to 51-15/16". This is our traditional cutout height. The pedestal is supplied in the packaging, so you will not need to purchase one. You can discard it when installing and replacing a competitor’s double oven with a shorter cut-out height. We hope this helps! Please let us know if you have any additional questions. – CV

  Answered 5 years ago by Cafe Appliances

  
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Q: QuestionHello. Does this oven have separate timers for the upper and lower ovens? Also, are there separate temperature controls for the upper and lower ovens?

Asked 5 years ago by Davepa.

• A:Answer Hello Davepa - We appreciate your interest in the CTD70DM2NS5 and we are happy to help! The oven does not have separate timers for the upper and lower ovens. There is one Timer that's not tied to a specific oven. There are separate temperature controls for the upper and lower ovens. Thanks for checking. Olga@Cafe

  Answered 5 years ago by Cafe Appliances

  
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Q: QuestionAre these ovens convection only?

Asked 5 years ago by Mac.

• A:Answer Hello Mac - Thank you for your interest in the CTD70DP2NS1; we are glad to assist. These ovens offer a traditional bake cooking mode. Thanks for checking! Olga@Cafe

  Answered 5 years ago by Cafe Appliances

  
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Q: QuestionWhat is the warranty on these ovens? Is there a Keep Warm option - how low can the oven be set at? Does delivery and installation include taking out the old oven?

Asked 5 years ago by caneva52.

• A:Answer Hi caneva52, thanks for reaching out! This appliances comes with a one year factory warranty that begins at the date of original purchase. - This model does have a WARM feature. Warm mode is designed to keep hot foods at a higher temperature for up to 3 hours. To use this mode, select More from the main menu, then Warm, then press Start. Preheating is not required. Do not use warm to heat cold food other than crisping crackers, chips, or dry cereal. It is also recommended that food not be kept warm for more than 2 hours. - All of our ranges and wall ovens have a temperature range of 170-550 degrees F. For delivery questions, we would recommend reaching out to your local Best Buy for more information. We hope that this helps! Stay safe. -Michael

  Answered 5 years ago by Cafe Appliances

  
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Q: QuestionDoes the oven have an option for high heat self cleaning, or only steam cleaning? Also, does it have the extension racks on the shelves like the monogram does? How many extension rack in each oven? Can additional ones be ordered as an accessory?

Asked 2 years ago by Esther.

• A:Answer There are both self clean and steam clean options. I have not used either yet. Each oven has one regular and one extendable roller shelf. It appears that you could add more roller shelves if you purchased them because they are removable and can be changed to another level. I've had my oven for 7 months, and have been very happy with it. The screen is actually fun to view because it keeps changing with the seasons.

  Answered 2 years ago by BILZCabinVerified Purchase

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Q: QuestionDo these ovens have an air fry mode

Asked 2 years ago by Joe.

• A:Answer Joe, They do have an air fry mode and can say it works quite well. There are actually two screens worth of mode options to run. From there, they break things down even further to ask what are you exactly cooking. See attached screen shots for more info. Hope this helps.

  Answered 2 years ago by JCLambVerified Purchase

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Q: QuestionHow is it possible that the cutout dimension is smaller than the product dimension?

Asked 2 years ago by Clarkdr.

• A:Answer Hi there - that’s a great question. When you're planning the cut-out for a Cafe wall oven, there are 3 primary dimensions to consider. The overall dimensions are the physical height, width, and depth of the wall oven. The cut-out dimensions are the space (cut-out) in the cabinet where the oven will fit. The overlap dimensions are the required space around the cut-out which consists of the oven trim overlap plus a small amount of clearance. Because the "Overlap" is not just the physical overlap of the oven trim, the oven cut-out plus overlap will be larger than the overall oven dimensions. You will need to use the recommended overlap dimensions rather than the physical overlap when planning your cabinets. We hope this is helpful and don’t hesitate to contact us if there is anything else we can assist with. Take care! Lauren@Café

  Answered 2 years ago by Cafe Appliances

  
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Q: QuestionThe power source. is it hardwired or is there a plug. if a plug is needed what plug. My existing Double oven was hard wired so there was no plug outlet.

Asked 5 years ago by Grover.

• A:Answer No plug came with the unit, my electrician ran fresh 8 gauge wire to accommodate the 50amp circuit requirement (hardwired of course)

  Answered 5 years ago by HojohowitzVerified Purchase

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Q: QuestionWhat is the measurement of the oven door ? Thx

Asked 5 years ago by Chip.

• A:Answer Hello Chip - We appreciate your interest in the CTD70DP2NS1 and we are happy to help! The height of the door is approximately 21.7". Door thickness (depth) is approximately 1.5". Same door is used for both upper and lower ovens. Thanks for checking, Olga@GEA

  Answered 5 years ago by Cafe Appliances

  
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Q: QuestionIs this Cafe' - Modern Glass 30" Built In Double Electric Convection Wall Oven - Platinum Glass SELF CLEANING?

Asked 5 years ago by Anonymous.

• A:Answer Hello, thank you for your question! This double wall oven features both Self-Clean and the Steam Clean option. We hope this helps! Please let us know if you have any additional questions. You can reach out to us further at the “Contact Us” link on our website. – CV

  Answered 5 years ago by Cafe Appliances

  
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Q: QuestionAre the doors removable for cleaning?

Asked 5 years ago by Louise.

• A:Answer Hello Louise - Thank you for your question; we are glad to assist. Yes, the doors are removable. Thanks for checking! Olga@Café

  Answered 5 years ago by Cafe Appliances

  
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Q: QuestionWhat is the maximum baking temperature?

Asked 6 years ago by Gregory.

• A:Answer Hi Gregory, We're finding that the temperature range for this unit is as follows: 170-550 degrees F. We hope that this helps and that you're able to make some really tasty meals in this wall oven! Let us know if you have any other questions. -Michael

  Answered 6 years ago by Cafe Appliances

  
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Q: QuestionBrand new oven installed today and both top and bottom doors do not stay open when you open the door. They both close 3/4 of the way to the shut position immediately after opening. How do you fix this?

Asked 3 months ago by Kim.