Questions & Answers

Q: QuestionDoes this refrigerator have a water dispenser?

• A:Answer Yes, this refrigerator has an ice and water dispenser.

Q: QuestionIs the door hinge setting fixed?

• A:Answer Yes, the hinge setting is fixed left.

Q: QuestionDoes this refrigerator have adjustable shelves?

• A:Answer Yes, this refrigerator has adjustable refrigerator shelves.

Q: QuestionCan this refrigerator dispense hot water?

• A:Answer Yes, this refrigerator can dispense hot water.

Q: QuestionDoes this appliance work with voice assistants?

• A:Answer Yes, this appliance works with Amazon Alexa.

Q: QuestionDoes this refrigerator have LED lighting?

• A:Answer Yes, this refrigerator has LED lighting.

Q: Questiondo magnets stick to the front and sides of the GE -Cafe?

Asked 6 years ago by mslevis.

• A:Answer Hi mslevis - The front (doors) of the Café refrigerator will not hold magnets. The sides are magnetic. Thanks for your interest! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionIs there storage on the freezer door? I had a Cafe series refrigerator. It had a fold down storage on the freezer door.

Asked 6 years ago by Jim.

• A:Answer Hi Jim - We certainly appreciate your loyalty! Yes, the freezer door is equipped with a freezer bin. Also, on nearly every piece in the new Café Customizable Professional Collection, you have the option to change your hardware to a different finish to bring your personal kitchen vision to life. Learn more about customization at www.cafeappliances.com/custom-hardware - Keep in touch at www.cafeappliances.com/ - Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionDo you have to turn off water to change water filter?

Asked 4 years ago by Ralph.

• A:Answer Hi there, thanks for taking the time to connect with us. We truly appreciate you choosing this fantastic French-door refrigerator for your home and are happy to offer you guidance in this! The refrigerator's water supply does not have to be turned off when replacing the water filter. You can find instructions on removing and replacing your RPWFE filter here: https://files.bbystatic.com/RzGzNRf4AwcD3ttuzs%2BMnA%3D%3D/Installation%2BInstructions%2BRPWFE.pdf. --- We're glad to have you in our Café Appliances family and sincerely hope that this helps. Keep in touch! -Eliza@Café

  Answered 4 years ago by Cafe Appliances

  
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Q: QuestionDoes this refrigerator require a hot water connection to provide hot water in the door dispenser or is the standard cold water tube enough? Does the unit convert cold water to hot on its own?

Asked 6 years ago by Anonymous.

This question was asked about the related product: Café - 36 in. Wide 27.8 Cu. Ft. French Door Smart Refrigerator with Hot Water Dispenser with Adjustible Hot Water Dispenser - Matte White

• A:Answer Hi - Thanks for considering Café™ Model CFE28TP4MW2! You will only need a cold water connection to the refrigerator. The unit heats the water and heating time can vary depending on the inlet water temperature, temperature selected, and other variables. You typically get hot, filtered water in minutes. Take a look at the following link: REFRIGERATOR - HOT WATER DISPENSER: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18018 - Watch Video: https://youtu.be/w5BTYXD418k - With WiFi connect you can also use your voice or smart device to preheat water from your refrigerator while you relax in another part of the house. Watch Video: https://youtu.be/J2zYUMb7N9g - Matte White finish appliances are easy to clean and fingerprint resistant. Explore Matte White at https://www.cafeappliances.com/collections/customizable-professional - Keep in touch! Sue

  Answered 6 years ago by Cafe Appliances

  
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Q: QuestionIs there an ice tray in the door or can you only get ice from the outside door

Asked 6 years ago by Kathy.

• A:Answer Only from outside the door.

  Answered 5 years ago by Saracuda

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Q: QuestionDoes anybody know where the switch for the ice maker is on this fridge. Having trouble getting ice maker to work. or run and wonder if the switch is turned off.

Asked 4 years ago by Tara.

• A:Answer Hello there, we're so sorry to see you're having issues with your ice maker. This is never what we want for our consumers and we're happy to help. You can use the settings menu on the touchscreen to turn the ice maker on and off. If the dispenser on your refrigerator is not dispensing ice at all, please check the following things to see if it is something you can fix yourself or if your refrigerator requires repair service. 1) Make sure the doors are fully closed. 2) Frozen ice in the bucket can cause only crushed ice to be dispensed or keep ice from dispensing at all. The bucket can be removed and rinsed with warm water. If the condition reappears, the icemaker may be leaking or overfilling which would require service. 3) Ice may occasionally jam in the ice chute. If this occurs, open the left refrigerator door, open the ice box door on the inside of the left door, then remove the ice bucket. Place a container in the dispenser recess on the outside of the door. Using a wooden spoon, push the ice out of the chute into the container in the recess. 4) It is possible that moisture or frost could have formed behind the freezer wall on the auger motor. For this, set the dispenser for cubed ice, take a glass, and push in on the cradle and hold in for 30 to 60 seconds. This will allow the motor to run to create some heat to melt the moisture or frost. If it doesn't dispense after 1 minute, then service would be required. If you need it fixed, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). We're confident they would be able to make sure you get taken care of if needed. We're wishing you the best and we appreciate you reaching out to us. - Guy@Cafe

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  Answered 4 years ago by Cafe Appliances

  
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Q: QuestionThe unit will need to be placed with a wall on the left side and cabinets on the right. What is the product width with the doors open?

Asked 5 years ago by Max.

• A:Answer Hi there, Thank you for your interest in this amazing refrigerator! We're happy to provide the dimensions. The width of the refrigerator is 35-3/4". The width with the door open 90 degrees is 48-3/8" and the width with the door fully open is 68-5/8". You can check the datasheet for more information. https://files.bbystatic.com/4%2F3RnE76Ew1%2FnbslgWXDSQ%3D%3D/35d7aa4e-8446-45ec-80b7-0a9d97b239ff.pdf. Let us know if you have any more questions. Mike@Cafe

  Answered 5 years ago by Cafe Appliances

  
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Q: QuestionWhat is the highest temperature the water can get coming out of the water dispenser?

Asked 5 years ago by Navyguy.

• A:Answer Hi Navyguy - Thanks for viewing Café Model CFE28TP2MS1! The water dispensed is at the accurate/ideal temperature for the food or beverage selected on the control panel. The 4 pre-programmed temperatures include: 90° for warm, 150° cocoa, 170° tea or instant coffee, 185° soup, or a custom temperature setting with temperatures between 90° and 185°. If you want your water heated ahead of time, consider downloading the Kitchen - GE Appliances app (available through the Apple App Store and Google Play). Using the App, you can schedule hot water for any day and any time. When using the App, your hot water temperature will be maintained for 15 minutes. Explore our Café Customizable Professional Collection at: https://www.cafeappliances.com/collections/customizable-professional - We'd love to have you in the family. Keep in touch at cafeappliances.com! Sue

  Answered 5 years ago by Cafe Appliances

  
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Q: QuestionAre the shelves on the right door adjustable (meaning you could space them out differently)? Also, could you fit 2 one gallon milk jugs on a single one of those shelves, or is the side curved making that impossible? Thank you!

Asked 5 years ago by Tina.

• A:Answer Yes they are adjustable and they will fit at least one with space for smaller items on two shelves.

  Answered 5 years ago by Saracuda

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Q: QuestionHI - is the blue panel above the water dispenser actually blue or is that a label that is removable. I don't want that blue showing.

Asked 5 years ago by Rubella.

This question was asked about the related product: Café - 36 in. Wide 27.8 Cu. Ft. French Door Smart Refrigerator with Hot Water Dispenser with Adjustible Hot Water Dispenser - Matte White

• A:Answer Hi Rubella, thanks for reaching out! The screen above the dispenser is blue, it is not covered in a blue film. We apologize for any disappointment that this may bring! We hope that this helps though. Stay safe. -Michael

  Answered 5 years ago by Cafe Appliances

  
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Q: QuestionDoes the model with the keurig come in matte white? I only saw black options

Asked 7 years ago by Michelle.

This question was asked about the related product: Café - 36 in. Wide 27.8 Cu. Ft. French Door Smart Refrigerator with Hot Water Dispenser with Adjustible Hot Water Dispenser - Matte White

• A:Answer Hi Michelle- Café™ ENERGY STAR® 27.8 Cu. Ft. French-Door Refrigerator with Keurig® K-Cup® Brewing System CFE28UP3MD1 is available in black only at this time. We encourage you to visit our Café™ website frequently for new product introductions- https://www.cafeappliances.com/ - Keep in touch! Sue

  Answered 7 years ago by Cafe Appliances

  
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Q: QuestionDoes this fridge come with a manual?

Asked 1 year ago by Chicooo4.

This question was asked about the related product: Café - 36 in. Wide 27.8 Cu. Ft. French Door Smart Refrigerator with Hot Water Dispenser with Adjustible Hot Water Dispenser - Matte White

• A:Answer We appreciate your interest in our beautiful French Door Refrigerator. As part of our ongoing effort to be better ambassadors of the environment, we no longer include the manual on most of our appliances. There may be a "How to Use Guide" included. By moving to electronic-only delivery formats, we not only do more to preserve the environment, but we also ensure that only the latest version of the document is provided to you. You can always access the latest version of literature for your model by searching for your model number on our GEA website. However, I am also more than happy to send you the latest PDF version via email. https://files.bbystatic.com/2YE5p9EHrACFoXnbn28ogA%3D%3D/User%2BManual Thank you! Joyce@CafeAppliances

  Answered 1 year ago by Cafe Appliances

  
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Q: QuestionHow many inches does the door extend when opened? Need to place this fridge right next to a wall and only have an inch to spare.

Asked 2 years ago by Anonymous.

• A:Answer Hi - we’re glad you reached out! When open 90 degrees, each door opens 1.97" past the case, excluding the handle. The minimum distance between the side of the case and the wall (in either direction) to allow the doors to open fully is 13-1/8”. We hope this is informative and please reach out anytime if you have any other questions. Kind regards. Lauren@Café

  Answered 2 years ago by Cafe Appliances

  
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