A:Answer Hello there - We're very sorry to hear you're having trouble with your unit. We can understand how his issue would be frustrating since it's your first time using it. Please reach out to us on one of our social media platforms, like Facebook, via direct message. In your message, please include your model and serial numbers, a copy of this question, and any additional information that may be helpful for us to know. We look forward to the opportunity to figure this out. Talk soon. Julia@Cafe
