Questions & Answers

22 Questions & 49 Answers
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  • Question
    What is the battery life in cols weather?   (1 Answer)

    By Anonymous September 20, 2016.

    Answers
    • Best 
      Answer

      It uses a 6700 mAh lithium-ion battery and the unit is rated to work in the 14° – 113° F temperature range. One review mentions the battery can power it up to 2 months. So, in cold weather YMMV (your mileage may vary).

      By Anonymous September 21, 2016.

    • Question
      Is location set up dependent on wifi? Or is it its own hotspot?   (5 Answers)

      By Kef December 20, 2016.

      Answers
      • Best 
        Answer

        It is dependent on WiFi. It doesn't have its own internet connection built in, otherwise that would probably be more expensive to have to pay for that connection. The WiFi connection on this with my router has been very stable and reached pretty far.

        By Redwin December 24, 2016.

      • Question
        If plugging the camera in outside, do you need an outdoor waterproof electrical outlet?   (5 Answers)

        By Nakita1111 December 22, 2016.

        Answers
        • Best 
          Answer

          No, This is completely wireless. Open the box, connect the Canary Flex to wifi and stick it anywhere outside.

          By Krish December 26, 2016.

        • Question
          is it 1080P or 720 P   (2 Answers)

          By Anonymous October 2, 2016.

          Answers
          • Best 
            Answer

            It's funny, Canary doesn't say on their website (they just say the camera is HD). But CNet says it's 720p. https://www.youtube.com/watch?v=yJl_0R6-fFs

            By Evolved October 3, 2016.

          • Question
            Hi Is there a Monthly service fee for this Canary Flex Wi Fi free security Camera? Thank you~   (2 Answers)

            By Carol December 31, 2016.

            Answers
            • Best 
              Answer

              Canary has a free plan, that allows cloud video access for 24 hours per account, divided by the number of cameras you have. You can download any videos from the last 24 hours to your device and keep them forever. If you want your videos to be accessible from the cloud longer, you can pay an annual fee that allows for that. The service plan also includes some cool bonuses like insurance deductible compensation and a case manager, but the camera is fully functional without a subscription.

              By Sammmmmmmmmm February 7, 2017.

            • Question
              Does it have 2 way audio?   (5 Answers)

              By RayRay December 25, 2016.

              Answers
              • Best 
                Answer

                Yes

                By Onika February 6, 2017.

              • Question
                Is this camera compatible with an apple I pad   (1 Answer)

                By Owleyes November 3, 2016.

                Answers
                • Best 
                  Answer

                  This item works with Apple iPad.

                  By CommunityAnswer November 4, 2016.

                • Question
                  Interested in home installation - do you gave installation and a free estimate?   (3 Answers)

                  By John September 26, 2016.

                  Answers
                  • Best 
                    Answer

                    This isn't something you should have to pay for installing. If you can hang a picture you can set this up.

                    By Vansmak April 21, 2017.

                    • Verified Purchaser
                    • My Best Buy® Elite Member
                • Question
                  Is there a lag in recording? I have the indoor Canary and there is about a 20+ second lag from capturing movement to watching it on my smartphone.   (5 Answers)

                  By Chuckles February 14, 2017.

                  Answers
                  • Best 
                    Answer

                    It's about 5- 10 sec lag for me. Not to bad.

                    By Socaljay April 7, 2017.

                    • Verified Purchaser
                    • My Best Buy® Elite Plus Member
                • Question
                  How many degrees is the field of view?   (1 Answer)

                  By April September 30, 2016.

                  Answers
                  • Best 
                    Answer

                    These cameras pan up down and left and right. Full coverage.

                    By novisnick October 7, 2016.

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