Questions & Answers

Q: QuestionCan the air quality setting be adjusted? At least once a day I get an abnormal air quality alert.

Asked 8 years ago by Mike222.

• A:Answer Hi, I hope this helps. On mine, when your at the home page of the app. You can see the icons for, air, humidity, and temp. If you touch the icon for air quality, a graph should pop up, then at the top right corner there should be a system tool icon. Touch that and you can adjust your preferences or turn off air,temp,humidity, alerts from there.

  Answered 8 years ago by Canaryuser2monthsVerified Purchase

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Q: QuestionIs it possible to add a local hard drive to the device via hdmi or usb so i will have no need to download or store in the cloud?

Asked 9 years ago by n8.

• A:Answer Nope, they want extra $$ for membership. No local recording

  Answered 8 years ago by FperryVerified Purchase

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Q: QuestionI've read where some security systems are more easily disarmed by intruders than others. What makes these systems so susceptible that the signal can be turned off and does Canary have something in place to prevent this from happening?

Asked 9 years ago by Ladybug.

• A:Answer If they can disconnect power or wifi your system will be disconnected

  Answered 9 years ago by DoubleJ

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Q: QuestionDoes this unit send alerts to your phone for high temp and high humidity?

Asked 9 years ago by cams.

• A:Answer Yes, you can set notifications to alert you based on: a) motion, b) temperature, c) air quality level, and d) humidity level. The app has sliders so you can set the sensitivity for motion, temperature or humidity range, and air quality level range to your preferences.

  Answered 9 years ago by CanaryUser

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Q: Questiondose this have two way talk

Asked 9 years ago by Anonymous.

• A:Answer It doesn't have 2 way audio . It picks up the audio as it video records in real time with a 5 second delay

  Answered 9 years ago by Arty

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Q: QuestionCan the siren be turned off or disabled? It would terrify my dogs if it went off

Asked 9 years ago by Anonymous.

This question was asked about the related product: Canary - Connect 2-Camera Wi-Fi High-Definition Security System - Black

• A:Answer The Canary siren has to be manually turned on by you or another registered user (household member) via your mobile device. The siren will never automatically go on. They changed the app a while back so that if you click the button to sound the siren, it asks you to verify that you want to turn on the siren, so it's very unlikely that the siren would go on accidentally (that is, unless you let your 3 year old play with your phone which may or may not have happened to me).

  Answered 9 years ago by CanaryUser

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Q: QuestionCan you indicate only certain areas (zones) for the motion detection?

Asked 9 years ago by loujill.

• A:Answer If you only have 1 Canary, the motion detector will set off anywhere within its "field of view." It does not have zones. The field of view is fairly wide angle and any motion within that view will initiate a recording. Not sure how it works if you own multiple Canaries. My guess is that if any of them detect motion only the camera that detected the motion will record. I can't think of a situation where you would want your Canary not to detect motion when you're not home, however, you can manually set your Canary to privacy mode which effectively turns off all recording (whether motion is detected or not). You can also have it automatically go to privacy mode by default when you are home (when your phone is detected in the house). This makes sense for anyone that is worried about recording their day to day activities when home and in the field of view of the Canary.

  Answered 9 years ago by CanaryUser

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Q: Questionhow do you hook up a canary smart home security

Asked 9 years ago by Anonymous.

• A:Answer It's super quick and easy. The device comes with a cable that you use to hook up your smartphone directly to the Canary so that the setup info transfer between phone and Canary is secure. You download the app, and follow the onscreen instructions (e.g., set up an account with Canary, etc.). It took me less than 10 minutes.

  Answered 9 years ago by CanaryUser

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Q: QuestionHow do you set up a canary home system? My router does not have a plug for the Ethernet. Mine is square like a telephone jack. What am I supposed to do? Sheila

Asked 6 years ago by Sheila.

• A:Answer It can connect via wifi

  Answered 2 years ago by BlueLions

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Q: QuestionCan you hear audio with this camera?

Asked 6 years ago by Ash0627.

• A:Answer Yes

  Answered 6 years ago by Dano

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Q: QuestionIt this camera support 5ghz?? I have before 2.4 ghz but change cable and internet company and they use router its 5ghz its hard to find camera now

Asked 6 years ago by Vanidisa.

• A:Answer Yes, the Camera support 5ghz.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionCan this be placed on a window ledge and will it record out a window?

Asked 6 years ago by Eforza.

• A:Answer Yes. You can place this camera on a window ledge. Although I haven’t tried it I don’t see why it wouldn’t see out a window. It doesn’t have a focus so it should see right through the screen like an eye would

  Answered 2 years ago by BlueLions

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Q: QuestionCould you please tell me what security camera works with no internet. Even if I had to purchase a account. I have no internet or Wi-Fi .thanks

Asked 6 years ago by Rvcamper.

• A:Answer Nope. You're going to need the internet.

  Answered 6 years ago by MisterWaffles

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Q: QuestionDoes the system have a temperature sensor?. For example, if the air conditioner goes off will I be alerted.

Asked 6 years ago by Floridaresident.

• A:Answer Yes it does. It tracks the temperature the entire time the camera is turned on and connected. It will also allow you to set a special minimum and maximum temperature at which point it will alert you

  Answered 2 years ago by BlueLions

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Q: QuestionCan th is device record sounds too?

Asked 6 years ago by MamaBear.

• A:Answer Yes it does

  Answered 6 years ago by DivaLadyVerified Purchase

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Q: QuestionIs it okay to place the camera inside my garage (attached to the main house)?

Asked 6 years ago by Jp.

• A:Answer It should be fine as long as it doesn’t get to a freezing temperature within the garage

  Answered 2 years ago by BlueLions

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Q: QuestionIs there a monthly fee involved in this?

Asked 6 years ago by Rose.

• A:Answer If you prefer to have your home monitored and be able to contact emergency assistance immediately there is an annual fee of $100.00. Personally, I don't see much point in having the Canary without the monitoring/notification capabilities.

  Answered 6 years ago by NothappyVerified Purchase

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Q: QuestionCan you hear sound ?

Asked 6 years ago by Deb.

• A:Answer Yes, you can hear audio using this security system.

  Answered 6 years ago by CommunityAnswer

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Q: Questionis this camera compatible with an acer chromebook 11? also can you just view live continuously ? no need to record.

Asked 6 years ago by bonzi.

• A:Answer You can view live continuously via a phone app or a web browser. But you need to buy a subscription to view it via a web browser. It is designed more as a security system than a camera. If you just need a camera, you might try Amcrest.

  Answered 6 years ago by edonpcr

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