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  • Question
    My case has a large air bubble in the liquid that keeps growing every day. This must mean some air is getting in, but I haven't noticed any liquid leaking yet. Has this happened to anyone, & if so, were you able to get a free replacement from Casemate?   (6 Answers)

    By AmyKatherine November 20, 2016.

    Answers
    • Best 
      Answer

      Yes! Except along with the bubble, it was also slowly leaking oil. It was hard to notice the oil at first but there were a couple times that I left my phone sitting on the counter for an extended period of time and when I picked it up, you could see oil on the counter around the edges of where my phone was. I contacted casemate after filling out the warranty info (I had bought the case in Oct 16), and they asked for pictures. I couldn't tell where it was leaking from though, so I just sent in a picture of the large bubble of air that had formed and was getting bigger. They mailed me a brand new case with no additional questions. Received it about 3 days later, and just put it on my phone 2 days ago and now the new one is feeling oily around the edges! I don't see a bubble in it yet so I'm really hoping it's from my kids oily fingers but I even saw oil on the counter again so I really don't have high hopes. I think I'm gonna just buy me a different case this time and not have to worry about this issue anymore.

      By KellyE December 18, 2016.

    • Question
      Were the casemate liquid glitter cases recalled for the chemical burns?   (1 Answer)

      Answers
      • Best 
        Answer

        According to their website the answer is no. NOTE: Case-Mate Waterfall cases are certified safe and NOT part of a recent product recall issued by the Consumer Product Safety Commission.

        By gmdrun August 2, 2017.

      • Question
        I just recently got a similar waterfall case and I'm concerned about leaks. How easily do Case Mate glitter cases leak, and do they burn when they do?   (6 Answers)

        Answers
        • Best 
          Answer

          it did not leak for me yet.

          By Dreamgirl June 19, 2017.

          • Verified Purchaser
          • My Best Buy® Elite Member
      • Question
        I have this case, but it's extremely difficult to take off. Any tips/tricks on how to do it?   (5 Answers)

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        • Best 
          Answer

          For those who need help taking it off, I found a way to do it. I tried to take it off from the top right corner, but what helped me was taking off the rubber bumper out first from the bottom, and the case came right off!

          By SMADR July 10, 2016.

        • Question
          Is the case hard shell or flexible? Does the case protect the phone if dropped?   (5 Answers)

          By Sparkle December 6, 2016.

          Answers
          • Best 
            Answer

            Hard shell case and yes is very durable and protective. My Daughter tends to drop her phone a lot and so far no issues

            By Manglerd December 25, 2016.

            • Verified Purchaser
            • My Best Buy® Elite Member
        • Question
          Is there anything wrong with the case anybody ?   (5 Answers)

          By Phonecasequeen September 21, 2016.

          Answers
        • Question
          Can I return the waterfall case back to Best Buy it some how got an air bubble in it and I'm afraid it will leak all over my phone.   (4 Answers)

          By Care1988 April 16, 2017.

          Answers
          • Best 
            Answer

            Yes. If you have the receipt, or you used your awards member number, and it is within 15 days of purchase (30 days for Elite members or 45 days for Elite Plus Members). However, it was designed and manufactured with a pocket of air...the air bubble is what gives it that water fall effect.

            By egmatx May 3, 2017.

            • Verified Purchaser
            • My Best Buy® Elite Member
        • Question
          my waterfall case has leaked all of its oil, i can't use the warranty because i cannot find the reciept for proof of purchase. is there a way i can refill the oil?   (2 Answers)

          By Anonymous March 26, 2017.

          Answers
          • Best 
            Answer

            If you belong to Best Buy or even have a Best Buy Credit Card and used either or to your points then it can be looked up either by Best Buy Associates or by yourself on the Best buy website. On the website go to you account... look up purchases, scroll down until you find it.

            By Jill July 9, 2017.

            • Verified Purchaser
            • My Best Buy® Elite Member
        • Question
          I just received this case yesterday as a birthday gift, I am very disappointed to say that it has an air bubble less than 12 hours after I put it on my phone. What can I do to fix this I will never buy another casemate case, this isn't a cheap case either   (2 Answers)

          By Jayda January 23, 2017.

          Answers
          • Best 
            Answer

            IF THEY INSTALLED GO BACK TO THE STORE AND BEST BUY WILL MAKE RIGHT. IF YOU DID IT USE A CREDIT CARD AND START IN MIDDLE AND BE FIRM BUT NOT HARD AND TAKE UP AND THEN DO THE DOWN. IT IS A WONDERFUL PROTECTOR IF INSTALLED RIGHT.

            By imavryhappy January 25, 2017.

            • Verified Purchaser
            • My Best Buy® Elite Member
        • Question
          Does this case cover the screen?   (5 Answers)

          By NNLL October 26, 2016.

          Answers

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