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Hank - We are sorry to hear that you are having issues registering the VTech CM18245 to the Console. Make sure that the deskset is right next the main base during registration process. If this does not help, please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 5:00 PM Monday through Friday at 1-800-595-9511. Thank you, -VTech Support
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