Questions & Answers

Q: QuestionIs the only way to blow up this hot tub with the hand pump?

Asked 4 years ago by Hottubfun.

• A:Answer It actually has a built in pump you can use to initially inflate the walls and top. The same pump then will be used for the air bubbles during use if so desired.

  Answered 4 years ago by ScottiefVerified Purchase

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Q: QuestionI have a code 32 on my hot tub and will not clear

Asked 2 years ago by Bob.

Q: QuestionLast year we bought a coleman hot tub. The tub leaked air before we could even use it.you were nice enough to send us another tub. It was fine . We took it down and stored it . Put it up today and it’s leaking air. HELP any suggestions.

Asked 2 years ago by Kathy.

Q: QuestionMy Blower Isn't Working Due To the Reset / Test NOT Being Able To Reset. Please Help.

Asked 2 years ago by AC.

Q: QuestionWill I damage my Bestway Colman saluspa 4 person hot tub if I leave the water in below freezing temperatures and the heater and pump unplugged? Will it damage the vinyl or plastic?

Asked 3 years ago by Truncated.

Q: QuestionY is my coleman square inflatable saluspa hot tub leaking air from the filter when I'm trying 2 put air in it

Asked 3 years ago by Njchic.

Q: QuestionI thought this came with a ground cover I got my tub today and could not put it up because of,NO ground cover was I supposed to get it

Asked 3 years ago by Anonymous.

• A:Answer Hello there! Thank you for reaching out to us with your inquiry. We are sorry to hear that your Coleman® SaluSpa Portable Inflatable Outdoor AirJet Square Hot Tub did not come with a ground cover. We would be delighted to provide you with the warranty information for this product. However, upon checking, our resources show that this product is a licensed product under the Coleman name. The manufacturer and licensee company handle all warranty claims, troubleshooting, and any questions regarding the product. For direct assistance, kindly contact the manufacturer: Coleman Above Ground Pools – manufactured by Bestway (USA) Inc. Please let us know if you need further assistance. Thank you and have a wonderful day.

  Answered 3 years ago by The Coleman Company

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Q: QuestionDoes this include a heater to heat the water as well as a pump? Is the water temp adjustable?

Asked 4 years ago by JohnS21.

• A:Answer The only thing you have to purchase. Is the cleaning supplies. Iv owned a few tubs. This tub has the best jets as all the expenses tubs out there. Everything is so easy to adjust. From heat to timers. It takes 24 hours to heat but after that you will completely in joy the relaxing feeling of the tub .

  Answered 4 years ago by Dissatisfied101Verified Purchase

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Q: QuestionDoes it come with a cover?

Asked 4 years ago by Bill.

• A:Answer Hello, Bill. We appreciate you reaching us out regarding your inquiry if Saluspa come with cover. Upon checking, our resources shows that Saluspa is a licensed product under the Coleman name and the manufacturer and licensee company handles all warranty claims, troubleshooting and any questions regarding the product. For direct assistance, kindly contact the manufacturer: Bestway (USA) Inc. Thank you and have a wonderful day.

  Answered 3 years ago by The Coleman Company

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Q: QuestionDoes this hot tub need to be hardwired or can I just plug it in and enjoy it? Buying this as a gift and have no idea how any of this works. Just know hardwiring is not an option?

Asked 4 years ago by Hardwired.

• A:Answer Hi there, We appreciate you taking the time to write in. We understand that you have a question regarding your hot tub. We would like to inform you that Coleman has a wide range of products and some of them are being manufactured by our licensed company and our Coleman hot tub is manufactured and distributed under license, "Coleman Inflatable Spa – manufactured by Bestway (USA) Inc. For direct assistance, kindly contact the manufacturer. Have a wonderful day.

  Answered 3 years ago by The Coleman Company

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Q: QuestionIm frustrated at most every answer being a stock response referring people to Bestway. In that case, why aren't Bestway people answering these questions.

Asked 4 years ago by adcf.

• A:Answer Hello there! Thank you for reaching out to us with your inquiry. We're sorry to hear you were referred to Bestway. We would be delighted to answer your questions. However, upon checking, our resources show that this product is a licensed product under the Coleman name. The manufacturer and licensee company handle all warranty claims, troubleshooting, and any questions regarding the product. For direct assistance, kindly contact the manufacturer: Coleman Above Ground Pools – manufactured by Bestway (USA) Inc. Please let us know if you need further assistance. Thank you and have a wonderful day.

  Answered 3 years ago by The Coleman Company

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Q: QuestionWhat is the person capacity for this one vs. the one that is $601?

Asked 4 years ago by ssherman64.

• A:Answer Hi ssherman64, We appreciate that you took the time to contact us about the capacity of Coleman Saluspa. Upon checking, our resources shows that Saluspa is a licensed product under the Coleman name and the manufacturer and licensee company handles all warranty claims, troubleshooting and any questions regarding the product. For direct assistance, kindly contact the manufacturer: Bestway (USA) Inc. Feel free to reach us out anytime if you need more assistance, and we'll be more than happy to help. Have a wonderful day!

  Answered 2 years ago by The Coleman Company

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Q: QuestionHow much money does it coat in heat & water?

Asked 4 years ago by No.

• A:Answer Hi there! Thank you for your question. We would like to inform you that Coleman - SaluSpa is a licensed product under the Coleman name and the manufacturer and licensee company handles all warranty claims, troubleshooting and any questions regarding the product. For direct assistance, kindly contact the manufacturer: Bestway (USA) Inc.. Have a wonderful day.

  Answered 3 years ago by The Coleman Company

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Q: Questionwhere can i buy a replacement cover with insert?

Asked 4 years ago by vasco.

• A:Answer Hello, Vasco. Thank you for reaching out to us with your inquiry. We understand that you want to know where you can purchase a replacement cover with insert for your Coleman® SaluSpa portable inflatable outdoor airjet square hot tub. We would be delighted to answer your inquiry. However, upon checking, our resources show that this product is a licensed product under the Coleman name. The manufacturer and licensee company handle all warranty claims, troubleshooting, and any questions regarding the product. For direct assistance, kindly contact the manufacturer: Coleman Above Ground Pools – manufactured by Bestway (USA) Inc. Please let us know if you need further assistance. Thank you and have a wonderful day

  Answered 3 years ago by The Coleman Company

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Q: QuestionHow do you drain this spa?

Asked 4 years ago by Sailing46.

• A:Answer There's a drain in the bottom that exits out of the side of the spa

  Answered 4 years ago by RushnrunVerified Purchase

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Q: QuestionWhat is the reason you cant use the tub if it is 40 degrees outside? Is it because the water wont heat up? can I add insulation?

Asked 4 years ago by connie.

• A:Answer Yes , the cold weather will affect the temperature. Even when using it the air temperature will drop the water temperature a few degrees in minutes . As far as insulation goes that could help , but would need some serious ingenuity!! Hope this helps !

  Answered 4 years ago by MikeVerified Purchase

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Q: QuestionWhat are the tubs dementions?

Asked 4 years ago by James.

• A:Answer Hi James, Thank you for your question. Upon checking, our resources shows that Saluspa is a licensed product under the Coleman name and the manufacturer and licensee company handles all warranty claims, troubleshooting and any questions regarding the product. For direct assistance, kindly contact the manufacturer: Bestway (USA) Inc. Thank you and have a wonderful day.

  Answered 3 years ago by The Coleman Company

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Q: QuestionHow much does the tu B weigh when full of water?

Asked 4 years ago by Goofy.

• A:Answer Thank you for the question. Coleman has a wide range of products and some of them are being manufactured by our licensed company. Our Coleman - SaluSpa Portable Inflatable Outdoor AirJet Square Hot Tub is manufactured and distributed under license, by Bestway. For assistance, you can reach them at 855-838-3888 or email them to [email protected].

  Answered 4 years ago by The Coleman Company

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Q: QuestionDoes this have a warranty?

Asked 4 years ago by Buddy.

• A:Answer Hi there, thank you for the question. Our Coleman SaluSpa Portable Inflatable Hot Tub have a warranty cover. For direct assistance or wanted to obtain warranty claim, please feel free to contact thru Toll free number: 855-838-3888. This number will provide you with instructions for self-service options on their website. You may also contact them at this phone number: 480-530-0500. This product is manufactured and distributed under license, by Bestway (USA) Inc. Have a great day!

  Answered 4 years ago by The Coleman Company

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