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Williston, VT 05495
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Questions & Answers

Page Showing 1-19 of 19 questions
  • QuestionWhat are some examples of permit fees that may not be included in the installation service?

    • Answer Permit fees that may not be included in the installation service include fees for valve replacement if the valve is corroded or not code-compliant. Other examples are not provided in the context.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes the service include connecting the range to both a gas shutoff valve and an electrical source?

    • Answer Yes, the service includes connecting the range to both a functional, non-corroded gas shutoff valve and an electrical source behind the unit. However, the gas connection to the shutoff valve requires a new gas connector kit (purchased separately), and for dual fuel units, an electrical connection requires a new three or four prong power cord (purchased separately).
    This question and answer was generated by AI based on customer and product data.
  • QuestionUnder what circumstances might the installation result in a drop-off only appointment?

    • Answer The installation might result in a drop-off only appointment if the valve is corroded or not code-compliant, or if the permit fees are not paid. In these cases, the installation team may not be able to complete the installation and will leave the product at the customer's home.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat safety measures are taken during the installation, such as installing the anti-tip bracket?

    • Answer The installation includes safety measures such as installing an anti-tip bracket. This is a crucial step as it prevents the range from tipping over, ensuring the safety of the users. If the customer refuses the installation of the anti-tip bracket, the unit cannot be installed for safety reasons.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat does the Complex Range Install service include?

    • Answer The Complex Range Install service includes installing the range and connecting it to a functional gas shutoff valve and electrical source. It also includes installing anti-tip brackets, doors, handles, knobs, grates, burner caps, trim pieces, and all other accessories included with the unit. Additionally, the service includes leveling and testing the unit and providing a customer demonstration.
    This question and answer was generated by AI based on customer and product data.
  • QuestionAre there any additional parts or materials I need to purchase separately for the installation?

    • Answer Yes, there are additional parts and materials that need to be purchased separately for the installation. These include a new required gas connector kit and, for dual fuel units, a new three or four prong power cord.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat type of power cord is required for dual fuel units, and is it included in the installation service?

    • Answer For dual fuel units, a new three or four prong power cord is required. However, this power cord is not included in the installation service and must be purchased separately.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the purpose of the customer demonstration provided after the installation?

    • Answer The purpose of the customer demonstration provided after the installation of the Complex Range Install (36" or Smaller) is to ensure that the customer is familiar with the proper and safe operation of the range. It is a safety requirement and if the customer refuses the demonstration, the unit cannot be installed.
    This question and answer was generated by AI based on customer and product data.
  • QuestionAre there any specific permit fees or additional charges that may apply during the installation?

    • Answer Yes, permit fees may apply during the installation of the Complex Range Install (37" or Larger) if required by local regulations. Additional charges may also apply for extensive labor or additional parts needed for the installation.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow do you connect the range to the gas shutoff valve and electrical source?

    • Answer To connect the range to the gas shutoff valve, use a new required gas connector kit (purchased separately). For electrical connection, use a new three or four prong power cord (purchased separately).
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat are some reasons why an installation may result in a drop-off only appointment?

    • Answer Some reasons why a Complex Range Install (37" or Larger) may result in a drop-off only appointment include: - If the valve is corroded or not code-compliant. - If permit fees are required. - If additional parts or extensive labor is needed.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow do you ensure that the range is leveled and tested before the installation is complete?

    • Answer Leveling and testing the range is a crucial step in the installation process. To ensure the range is level, the installers use a spirit level to check the surface and make necessary adjustments. Once leveled, they thoroughly test the range by running a diagnostic check to verify its proper functionality before completing the installation.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat are the benefits of choosing the Complex Range Install service over other installation options?

    • Answer The Complex Range Install service offers several benefits over other installation options. It includes delivery and connection of the new range to existing utilities, fastening to cabinetry and ventilation, installation of accessories and safety hardware, and leveling and testing of the unit before completion. Additionally, it provides a customer demonstration to ensure proper understanding of the appliance's operation.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat does the Complex Range Install service include?

    • Answer The Complex Range Install service includes delivery and connection of a new range to existing utilities behind the unit, fastening it to existing cabinetry and ventilation, installing included accessories and safety hardware, and ensuring it is leveled and working properly. Additional parts, extensive labor, and permit charges are extra. The service does not include valve replacement if the valve is corroded or not code-compliant, or permit fees.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat safety precautions should I take when using the range after the installation is complete?

    • Answer After the installation is complete, ensure the anti-tip bracket is installed as it is a safety requirement. If the anti-tip bracket is not installed, the unit cannot be installed. Additionally, only use the range with a functional, non-corroded gas shutoff valve and electrical source.
    This question and answer was generated by AI based on customer and product data.
  • QuestionAre there any additional parts or accessories that I need to purchase separately for the installation?

    • Answer Yes, there are additional parts or accessories that you may need to purchase separately for the installation. These include a new gas connector kit and a new three or four prong power cord, depending on the type of range you have.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat safety measures are taken during the installation, such as installing the anti-tip bracket?

    • Answer During the installation of the range, safety measures are taken such as installing the anti-tip bracket. This is a safety requirement and if the customer refuses to have it installed, the unit cannot be installed. The installation also includes connecting the range to a functional, non-corroded gas shutoff valve and electrical source behind the unit.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow can I schedule a Complex Range Install service for my new range?

    • Answer To schedule a Complex Range Install service for your new range, you can visit the Best Buy website or contact their customer service department. You will need to provide information about your range, including the model number and dimensions, as well as the date and time you would like the service to be performed.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan you provide more details about the customer demonstration that is provided after the installation?

    • Answer The customer demonstration provided after the installation includes leveling and testing the unit to ensure it is working properly. The installer will also provide a demonstration of the range's features and how to operate it safely. This ensures that the customer is comfortable using the range and understands its functions.
    This question and answer was generated by AI based on customer and product data.