“In progress of the OS Catalina upgrade for my MacBook air, it shut down and is in a black screen and will not turn on. I have tried holding the power button, command + R, shift control option power button, but it is not working.”
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Sorry to hear about your computer, Emily. We should be able to repair the OS in-store. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
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