A:Answersame thing happened to my dad. We got Bestbuy to take it back even after the 15 day return period expired. The company doesn't pay for shipping back, and then it takes 6-8 weeks for them to ship you a replacement.
A:Answerif you did not do so already then look at a site like antenna web to get the general direction on where to aim the main antenna. then you can fine tune from there. many phone have compass apps to you help you find where 125 degrees is located (as an example)
disconnect everything and carefully re-attach. little cable goes between motor and dish. long cable goes between motor and controller box. make sure it is plugged into back of controller on the outermost port that says antenna
make sure controller box is plugged in and turned on you should see a red light on the back of the dish if it is all connected properly.
connect the antenna out (either the build in cable or the spare port) to your receiver / tv and scan for channels.
if that does now work, the contact mfg.
good luck
A:AnswerHi Phil, please be advised that the frequencies of VHF and UHF are completely different. It does not mean that the user can receive UHF signals as well as VHF signals. We suggest trying different positions and strongly recommended to install in the position with the best signals. To know more about this product you may call our customer service hotline at 1-833-909-2673, Mondays to Fridays from 9 am to 5 pm PST. Or email us at support@dpaudiovideo.zendesk.com. Hope to hear from you soon.
A:AnswerHi, we would like to get more information from you. At your earliest convenience, would you please email us at support@dpaudiovideo.zendesk.com or give us a call at 1-833-909-2673 to discuss this. We hope to hear from you soon.
A:AnswerHi Rose, in order for us to fully understand you concern and to further assist you, we would need to get more information from you. At your earliest convenience, would you please email us at support@dpaudiovideo.zendesk.com or give us a call at 1-833-909-2673 to discuss. We hope to hear from you soon.
A:AnswerHi Lee, we would like to know what exactly is your concern. We’d like to get more information from you. At your earliest convenience, would you please email us at supportsup@dpaudiovideo.com or give us a call at 1-833-909-2673 to discuss. We hope to hear from you soon.
A:AnswerHi, thank you for having an interest in our ANT100TCR. We’d like to get more information from you. At your earliest convenience, would you please email us at support@dpaudiovideo.zendesk.com or give us a call at 1-833-909-2673 to discuss. We hope to hear from you soon.
A:AnswerHi Blue, if you do wish to inquire about our products' stock, please call our customer service hotline 1-833-909-2673, Mondays to Fridays from 9am to 5pm PST. Or email us at support@dpaudiovideo.zendesk.com.
A:AnswerHi Jmc, if you do wish to inquire about our products' stock, please call our customer service hotline 1-833-909-2673, Mondays to Fridays from 9am to 5pm PST. Or email us at support@dpaudiovideo.zendesk.com.