“We have been unable to get any of the local network channels. We have scanned this every way possible and have rotated the antenna in all directions. What are we doing wrong?We are missing all the big ones, NBC, CBS, FOX and PBS.”
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if you did not do so already then look at a site like antenna web to get the general direction on where to aim the main antenna. then you can fine tune from there. many phone have compass apps to you help you find where 125 degrees is located (as an example) disconnect everything and carefully re-attach. little cable goes between motor and dish. long cable goes between motor and controller box. make sure it is plugged into back of controller on the outermost port that says antenna make sure controller box is plugged in and turned on you should see a red light on the back of the dish if it is all connected properly. connect the antenna out (either the build in cable or the spare port) to your receiver / tv and scan for channels. if that does now work, the contact mfg. good luck
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