A:AnswerHi,
This is definitely not normal. Considering our mice carry a 2-year warranty, please contact support via our website and we'll happily assist you.
-Albert
A:AnswerHi,
Yes, this mouse's seven fully programmable buttons may be remapped on via iCUE macOS (https://www.corsair.com/us/en/icue-mac). If you have any additional questions, we'd be happy to assist: help.corsair.com
-Albert