“I bought and received this model yesterday, and it was working for me yesterday, but today I try and turn it on and I get one cursor flash and a blank screen. Nothing I press on the keyboard works. Thoughts? Suggestions?”
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Hi, My best advice is return it. My son bought this last December, worked fine for a few days and started crashing in game and on desktop sitting idle. A list of things i did was unplug everything, re seat everything, plug back in. fresh install of windows multiple times. Bios update, GPU bios update, fresh install of current drivers, chipset drivers. Ran memtest, Prime went as far as installing 2 new sticks of Ram. Adjusted multiple setting in windows and bios to no avail. Runs fine for a day or two and crashes again. I have built 7 PC's from scratch and have never experienced the issues this PC has dealt us. I have come to the conclusion that it is possibly a bad CPU or MB. Contacted Corsair and just get the run around with them wanting you to test this, test that, do this do that. Corsair is absolutely no help once so ever! Pretty sad that they sell defective prebuilt units to consumers that may or may not know much about PC's. We tried so many things to get the PC to run correctly my son is so frustrated he won't even use it anymore. Its only 6 months old as well. This thing has only 1 game installed on it after multiple fresh installs of Windows and still does not run without crashing. Between work and such we don't have time to fiddle around trying to take screenshots of blue screens and test this and that for Corsair when they should just send an RMA so they can figure it out. It shouldn't be left to the consumer. At the very least send a tech out. People who purchase a prebuilt system may not be computer savvy and should be able to enjoy their purchase unless something was user error. It's to bad as i like Corsair products but has me second guessing ever purchasing a Corsair product ever again.
Sorry, there was a problem. Please try again later.Hi Hogan, Please get in touch with our support, so we may get this resolved as quickly as possible: support.corsair.com -Albert
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