Questions & Answers

Q: QuestionWhat freon does it use ?

Asked 6 months ago by JohnR.

Q: QuestionAt what temp does heat pump stop? +7F -7F -1?F. ??? Thanks

Asked 6 months ago by DonaldJ.

• A:Answer 19.4 F with internal room temp set to 50-89.4 F. There is some mention of 5 F as lowest per manual.

  Answered 6 months ago by Meseone

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Q: QuestionI see a notation for "heat pump." but don't see one. Is that a separate purchase, or what?

Asked 6 months ago by luislast.

Q: QuestionIs this a 115v or 220?

Asked 6 months ago by Bert.

Q: QuestionWhat type of refrigerant does this use?

Asked 6 months ago by Matt.

• A:Answer R32 per installation manual

  Answered 6 months ago by Meseone

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Q: QuestionDoes it come with installation or is that sold separately?

Asked 6 months ago by yarsftks.

Q: QuestionDoes come pre charge

Asked 6 months ago by Sal.

• A:Answer Yeah, but you still need to vacuum the lines. I did it myself and it was very easy. Make sure to watch a couple of videos online. I used the vivohome ‎VH322 pump.

  Answered 5 months ago by Jacob

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Q: QuestionWhat is the noise level like? Loud? Fairly quiet?

Asked 6 months ago by Wilfredo.

• A:Answer Very quiet. I have it in my garage and the most I hear is from the outdoor unit if it's very hot and I hear a faint vibration from mounting it to the side of my house. Can definitely be adjusted to not have that issue.

  Answered 5 months ago by Jacob

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Q: QuestionWhat's the voltage on this unit is it 120v or 220v?

Asked 9 months ago by JohnR.

This question was asked about the related product: Costway - 12000 BTU Wifi Enabled Mini Split Air Conditioner & Heater with Heat Pump Black - Black + White

• A:Answer It says 208 so 220

  Answered 8 months ago by JoeC

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Q: QuestionCan I add more rooms to the main unit?

Asked 9 months ago by DeeCee.

This question was asked about the related product: Costway - 12000 BTU Wifi Enabled Mini Split Air Conditioner & Heater with Heat Pump Black - Black + White

Q: QuestionDo they come pre charged ?

Asked 10 months ago by Jeff.

This question was asked about the related product: Costway - 12000 BTU Wifi Enabled Mini Split Air Conditioner & Heater with Heat Pump Black - Black + White

Q: Questionon this Mini Split Hvac unit, Is it DIY (already precharged, or must I have an AC Technician connect it up, vacuum system and charge it with freon?

Asked 1 year ago by JP.

This question was asked about the related product: Costway - 12000 BTU Wifi Enabled Mini Split Air Conditioner & Heater with Heat Pump Black - Black + White

Q: QuestionDoes this work with Alexa?

Asked 1 year ago by Jess.

This question was asked about the related product: Costway - 12000 BTU Wifi Enabled Mini Split Air Conditioner & Heater with Heat Pump Black - Black + White

Q: QuestionDo these work in weather conditions that can reach 40 below zero?

Asked 1 year ago by barbara.

This question was asked about the related product: Costway - 12000 BTU Wifi Enabled Mini Split Air Conditioner & Heater with Heat Pump - White

• A:Answer No. Some models work as low as -13F, but it is not clear how cold this one still works.

  Answered 6 months ago by kratur

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Q: QuestionIs this unit precharged?

Asked 6 months ago by scrike.

• A:Answer Yes it is. You do need to vacuum the lines though. I recommend the Vivohome vacuum pump model ‎VH322. Came with the adapters needed

  Answered 5 months ago by Jacob

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