“Our product's tone arm skips right over the entire record. A youtube video said the needle is defective. How do we get that replaced?”

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• I have not experienced, that issue. But would see if I could get a replacement needle for it. sorry thats all I know.

  Answered by Lawrence 3 years ago

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• Thank you for contacting Crosley Brands. We apologize for the issue with the record player. Your turntable has a one year warranty and it sounds like you just need a needle replacement. Please contact us at 1-866-CROSLEY Monday through Friday 8am-6pm EST. Kindest regards,

  Answered by crosley brands 4 years ago

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