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Hello, Thank you for your post, Please scan your system on our website and share with scan ID. Please refer the below link to scan your system on our website. https://www.crucial.com/store/systemscanner Please share the make and model of the processor. Meanwhile, if you have any further query, please feel free to visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us. Regards, Crucial
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