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Hello Jon, Thank you for reaching out to us. We appreciate your interest in the Crucial X9 2TB External USB‑C SSD. For purchases made through reseller, all return and refund policies are set and handled directly by the reseller. We recommend checking their return policy or contacting their customer support directly to confirm eligibility, timelines, and any applicable conditions if the product does not meet your expectations. Thank you for your patience and understanding. Meanwhile, if you have any further query, please feel free to visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us. Regards, Crucial
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