“Why does my unit make a long continuous tone that does not stop when turned on? Is the battery already Dead? What should I do about it? Why does no power reach the backup outlets? Should I return it?”
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1-3 of 3 Answers
Yes. Return it. Something is wrong with the battery or inverter.
Sorry, there was a problem. Please try again later.UPDATE: The Unit was defective and DOA. The Tech Rep told me to take it to Best Buy and Exchange it for a replacement. The process was smooth and easy, they had 3 in stock and did a direct swap. The NEW unit functions perfectly! IF you receive a unit that doesn't charge up and emits a continuous tone that does not quit (when the unit is turned on), then the battery is not charging and won't charge no matter how long it's plugged in. 100% satisfied with tech support and the returns staff at our local Best Buy.
Sorry, there was a problem. Please try again later.Hello, Thank you for reaching out, we are happy to help. Please use the below link to submit a ticket to our technical support team, they will be able to troubleshoot and if necessary provide a warranty service. Contact us at 1.877.297.6937, we look forward to hearing from you.
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