“Has anyone else been able to resolve the random crashing issue without having to return it? We’ve had this for a month and updating drivers doesn’t fix the problem. Going to call tech support but wondered if anyone else has had any luck with fixing this.”
Answer This Question
1-2 of 2 Answers
Mine was working brilliantly for about 4 days after arriving from BestBuy. On day 5, I started getting some really weird screen and audio stutters (both screens would flash random bright colors and at the same time, audio would freeze). This happened intermittently throughout day 5. By day 6, the glitching and stuttering were happening almost nonstop. This happened regardless of what I was doing, although it seemed to be worse while gaming (Eve Online, which is relatively graphic unintensive). By day 7, the computer has become nearly unusable. The crashing in constant, typically after 5-10 minutes of being powered on. Once it crashes, it has an extremely difficult time booting into Windows or even getting it booted into the BIOS screen. I've tried multiple things that others online have recommended to no avail. The worst part is that each time it crashes, my bluetooth devices have to be repaired, my sound settings go back to default, and random settings in random apps are reset to default, most commonly being the default input/output devices for sounds. This is almost as aggravating as the constant crashing, as I've resorted to having both wired and wireless keyboards present at the desk to get things reinstalled - every time I use the computer. I did find that by plugging only one monitor into the graphics card and the other into the regular HDMI I was able to limit the screen glitching to one screen. That still hasn't stopped the nonstop I've already initiated a return, but at this point I'm honestly concerned about whether or not I'll even be able to keep it running long enough to reinstall windows and protect personal data before I get it sent back. If you're able to return it, I'd recommend doing so.
Sorry, there was a problem. Please try again later.Thank you for reaching out to us Dawn. Please feel free to contact our tech support team at your earliest convenience for further assistance on this matter, we're always happy to help. Tech Support: (855) 888-2039 [email protected] Hours of Operation: Monday - Friday: 8:30AM - 6:00PM PST Saturday: 9:30AM - 3:00PM PST -CyberPowerPC Support
Sorry, there was a problem. Please try again later.