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  • QuestionOkay, hopefully this is a easy fix. But I can not get the fan lights to come on, I have pressed the button on top few times and it still will not come on, yes this is my first gaming pc so im very new to this. Someone plese help me get the RGB lights on

    Asked by Von.

    • Answer There are two buttons on top of the case. The one closest to the from controls power on/off. Behind that button are the two USB ports. Moving more to the rear is another button. It is a small round button. Press it and the RGB changes colors with each press of the button. If this has no effect check with the seller. Good luck with your games. This is a great and powerful machine.

      Answered by josephj199

  • QuestionWhich gaming monitors would go with this pc/fit it

    Asked by Brian.

    • Answer We went with the Samsung round screen. 29 inch

      Answered by RonniesGamer

  • QuestionCan I add more SSD storage to this system?

    Asked by Anonymous.

    • Answer Yes there is a second NVME slot on mine. Or you could replace the HDD With a 2.5 " SATA SSD.

      Answered by josephj199

  • QuestionFollow up. All wires are connected, I searched website for a downloadable manual but the model number is not found and “Yes”, I have the correct number. Led lights don’t work, rebooted several times. Someone from CyberPowerPC or Bestbuy please answer.

    Asked by Francis.

    • Answer Thank you for reaching out. We are sorry to hear about your experience and apologize for any inconvenience this may have caused. We always recommend you contact us as soon as you run into any issues with your PC as we are usually able to resolve it over the phone. If you haven't already, please contact our tech support team at your earliest convenience so we can look into the matter further; we're always happy to help. Tech Support: (855) 888-2039 [email protected] Discord.gg/cyberpowerpc Hours of Operation: Monday - Friday: 8:30AM - 6:00PM PST Saturday: 9:30AM - 3:00PM PST -CyberPowerPC Support

      Answered by CyberPowerPC Brand Expert

  • QuestionCan this be upgraded down the line?

    Asked by Brice.

    • Answer Yes

      Answered by RonniesGamer

  • QuestionThis was a Christmas gift. Opened this morning and the led lights aren't working. I'm clueless about computers and have no idea what to look for. Any suggestions?

    Asked by AnnieB.

    • Answer On rear left panel unscrew two black screws and remove panel. In middle are 3 ports that wires may need reconnecting. Pictures indicate the order of connection. C button on top of computer controls the LEDs. We had to call and tech did video conference to show us. Hope this helps.

      Answered by Francis

  • Questiondoes this have a cd rom drive for game installation or just the bays?

    Asked by Roadking.

    • Answer Thank you for reaching out to us. Unfortunately, this system does not have a CD drive installed onto this system. If you have any further questions or concerns then please do not hesitate to give our tech support agents a call for any assistance; we're always happy to help. Tech Support: (855) 888-2039 [email protected] Discord.gg/cyberpowerpc Hours of Operation: Monday - Friday: 8:30AM - 6:00PM PST Saturday: 9:30AM - 3:00PM PST -CyberPowerPC Support

      Answered by CyberPowerPC Brand Expert

  • QuestionHow do you remove front glass for cleaning..?

    Asked by Help.

    • Answer Thank you for reaching out to us. If you want to remove the front panel of your case, you will need to put ur hands on top of the case where an indent should be then go ahead and pull it off. If you have any further questions or concerns then please do not hesitate to give our tech support agents a call for any assistance; we're always happy to help. Tech Support: (855) 888-2039 [email protected] Hours of Operation: Monday - Friday: 8:30AM - 6:00PM PST Saturday: 9:30AM - 3:00PM PST -CyberPowerPC Support

      Answered by CyberPowerPC Brand Expert

  • Questionhow is this setup with warzone?

    Asked by sgt.

    • Answer Thank you for reaching out to us. This system allows you to run Call Of Duty as this system does meet the minimum requirements to run the game. However, the amount of FPS you receive in-game will vary depending on the resolution and refresh rate of your display, in-game graphics settings, as well as your network connection. It is always recommended that you check the system requirements of the game you would like to play before making your purchase. If you have any further questions or concerns then please do not hesitate to give our tech support agents a call for any assistance; we're always happy to help. Tech Support: (855) 888-2039 [email protected] Hours of Operation: Monday - Friday: 8:30AM - 6:00PM PST Saturday: 9:30AM - 3:00PM PST -CyberPowerPC Support

      Answered by CyberPowerPC Brand Expert

  • QuestionDoes it comes with a keyboard

    Asked by Nobody.

    • Answer Yes

      Answered by CaydenThyGamerYT

  • QuestionCan this Pc Run a 240hz Monitor?

    Asked by CyeBull.

    • Answer Thank you for reaching out to us. Unfortunately, this system will not be able to run a 240HZ monitor. If you have any further questions or concerns then please do not hesitate to give our tech support agents a call for any assistance; we're always happy to help. Tech Support: (855) 888-2039 [email protected] Hours of Operation: Monday - Friday: 8:30AM - 6:00PM PST Saturday: 9:30AM - 3:00PM PST -CyberPowerPC Support

      Answered by CyberPowerPC Brand Expert

  • QuestionCan I connect my wireless controller if not can I add Bluetooth to the pc.

    Asked by DeezTats.

    • Answer Thank you for reaching out to us. Unfortunately, you are not able to connect your wireless controller as this system does not have Bluetooth. If you have any further questions or concerns then please do not hesitate to give our tech support agents a call for any assistance; we're always happy to help. Tech Support: (855) 888-2039 [email protected] Discord.gg/cyberpowerpc Hours of Operation: Monday - Friday: 8:30AM - 6:00PM PST Saturday: 9:30AM - 3:00PM PST -CyberPowerPC Support

      Answered by CyberPowerPC Brand Expert

  • Questioncan it run vr

    Asked by idkdoe.

    • Answer Thank you for reaching out to us. Yes, this system will allow you to run VR as it does meet the minimum requirements. If you have any further questions or concerns then please do not hesitate to give our tech support agents a call for any assistance; we're always happy to help. Tech Support: (855) 888-2039 [email protected] Hours of Operation: Monday - Friday: 8:30AM - 6:00PM PST Saturday: 9:30AM - 3:00PM PST -CyberPowerPC Support

      Answered by CyberPowerPC Brand Expert

  • QuestionCan this PC run an Odyssey G9 monitor without any issues?

    Asked by Sarahroo31.

    • Answer Thank you for reaching out to us. Yes, this system will be able to run an Odyssey G9 monitor but you may have to compromise in some aspects such as playing with medium graphics. If you have any further questions or concerns then please do not hesitate to give our tech support agents a call for any assistance; we're always happy to help. Tech Support: (855) 888-2039 [email protected] Hours of Operation: Monday - Friday: 8:30AM - 6:00PM PST Saturday: 9:30AM - 3:00PM PST -CyberPowerPC Support

      Answered by CyberPowerPC Brand Expert

  • QuestionIS the RGB inside the PC controllable

    Asked by Futurecustomer.

    • Answer Thank you for reaching out to us. Yes, this system should come with a remote that controls the RGB within the system. If it does not, you can use software that is compatible with your motherboard to control the RGB within your system. We suggest that you make sure that the fans are connected to the motherboard if you are trying to control the RGB within a software. If you have any further questions or concerns then please do not hesitate to give our tech support agents a call for any assistance; we're always happy to help. Tech Support: (855) 888-2039 [email protected] Hours of Operation: Monday - Friday: 8:30AM - 6:00PM PST Saturday: 9:30AM - 3:00PM PST -CyberPowerPC Support

      Answered by CyberPowerPC Brand Expert

  • QuestionWhat Mother Board does this rock?

    Asked by Taylor.

    • Answer You have to contact the company personally. You’ll need the make model number. Etc they will give you a list of what they will need.

      Answered by Thechadbrad

  • QuestionIf I buy this pc, will I have to buy a windows 10 key? Also does this pc compatible with an Asus Tuf g-sync monitor?

    Asked by Victor.

    • Answer Thank you for reaching out. No you don't, this system already comes with a Windows 10 key activated right out of the box. If you have any further questions or concerns then please do not hesitate to give our tech support agents a call for any assistance; we're always happy to help. Tech Support: (855) 888-2039 [email protected] Hours of Operation: Monday - Friday: 8:30AM - 6:00PM PST Saturday: 9:30AM - 3:00PM PST -CyberPowerPC Support

      Answered by CyberPowerPC Brand Expert

  • QuestionDoes it come with Windows installed? And if so, is it windows 10, 11?

    Asked by John.

    • Answer Thank you for reaching out to us. Yes, this system comes with Windows already installed. This depends on when you purchase this system. It can either be Windows 10 or Windows 11. If you have any further questions or concerns then please do not hesitate to give our tech support agents a call for any assistance; we're always happy to help. Tech Support: (855) 888-2039 [email protected] Hours of Operation: Monday - Friday: 8:30AM - 6:00PM PST Saturday: 9:30AM - 3:00PM PST -CyberPowerPC Support

      Answered by CyberPowerPC Brand Expert

  • QuestionWill this play warzone smoothly and what ram can I get that's compatible with this?

    Asked by Xavier.

    • Answer Thank you for reaching out. This PC should be able to run Warzone as it does meet the minimum system requirements. However, the amount of FPS you receive in-game will vary depending on the resolution and refresh rate of your display, in-game graphics settings, as well as your network connection. It is always recommended that you check the system requirements of the game you would like to play before making your purchase. If you have any further questions or concerns then please do not hesitate to give our tech support agents a call for any assistance; we're always happy to help. Tech Support: (855) 888-2039 [email protected] Hours of Operation: Monday - Friday: 8:30AM - 6:00PM PST Saturday: 9:30AM - 3:00PM PST -CyberPowerPC Support

      Answered by CyberPowerPC Brand Expert

  • QuestionWhat case is this?

    Asked by Danny.

    • Answer Thank you for reaching out to us. The case that is used in this build is a CYBERPOWERPC AMETHYST II 241V MID W/ TEMPERED GLASS (WHITE). If you have any further questions or concerns then please do not hesitate to give our tech support agents a call for any assistance; we're always happy to help. Tech Support: (855) 888-2039 [email protected] Discord.gg/cyberpowerpc Hours of Operation: Monday - Friday: 8:30AM - 6:00PM PST Saturday: 9:30AM - 3:00PM PST -CyberPowerPC Support

      Answered by CyberPowerPC Brand Expert