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Typically the procedure is to select the option to change Product Key and enter the code from the sticker on the side of the PC. Please also make sure you are scratching off the silver coating covering part of the product key to see the entire code. There should be a total of 25 numbers and letters in groups of 5. Please contact our technical support department if you need additional assistance at 1.888.937.5582 Monday through Friday from 7am to 7pm PST. Please note that we are closed on Holidays.
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