Questions & Answers

Q: QuestionWould this computer be capable of handling DCS world?

Asked 6 years ago by Blackbird.

Q: QuestionHow do I turn the lights off in the tower?

Asked 6 years ago by Rob.

• A:Answer Rob, Thank you for choosing a Palladium! In this configuration, the LED fans will be on, whenever the system is powered on. If you would prefer that the system not be lighted, please contact our Friendly Customer Service Team at 855.490.2569, and they will be happy to discuss possible options with you. Thank you again!

  Answered 6 years ago by CybertronPC Customer SVC

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Q: QuestionHow many monitors can this run at once ? The maximum. Need to run 3 TVs and 2-27” widescreens for trading.

Asked 7 years ago by Stckman63.

• A:Answer Stckman63, As currently shipping, this configuration can accommodate up to 4 displays. If you would like assistance in finding the best suited of our offerings here at Best Buy, please contact our Friendly Customer Service Team at 855.490.2569 - we'll gladly help!

  Answered 6 years ago by CybertronPC Customer SVC

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Q: QuestionHi. You say ¨* SHIELD device sold separately. What does that SHIELD mean? Thank you.

Asked 7 years ago by Vickmar.

• A:Answer The graphics card is a NVIDIA, and NVIDIA also makes a tablet called Shield. What they are saying, is that the graphics card is ideal to cast your gaming to you Shield Tablet, which is not included, although I would not expect it to be. It is a little misleading, since the computer itself does not have wireless networking, only wired, so you would need to be wired into a wireless network to cast (cast just means send your screen to another) I bought this computer in July, & just o ordered another one, I am very happy with it. Although I should mention I am not a gamer, I use it for video & photo editing.

  Answered 7 years ago by BradVerified Purchase

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Q: Question1) Is this only wired Ethernet capable or does it have wireless capabilities? 2) USB ports - how many total ports and what type? Locations? 3) Are there any Bluetooth capabilities? 4) How many display ports, dvi, and HDMI? 5) SATA # & how many open?

Asked 7 years ago by Trumpsucks.

• A:Answer Ethernet only.

  Answered 6 years ago by fuzzyVerified Purchase

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Q: QuestionI just purchased this computer (CybertronPC - Palladium Liquid Cooled Desktop - Intel Core i7-8700K - 32GB Memory - NVIDIA GeForce GTX 1070 - 240GB SSD + 3TB HDD - Black/Blue). What brand memory do I need to bump it up to a full 64GB memory?

Asked 8 years ago by bobkim.

• A:Answer bobkim, Thank you for choosing CybertronPC! This system is currently shipping with 2x 16GB Crucial DDR4-2400 sticks. If you would like assistance in finding the correct memory, please do not hesitate to contact our Friendly Customer Service Team, by email at [email protected], or by toll-free call to 855.490.2569. Thank you again!

  Answered 8 years ago by CybertronPC Customer SVC

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Q: QuestionCurrently I'm a student and I've downloaded AutoCAD 2016 and Revit Progs on Envy laptop. With all its features is capable of running this software including 3D modeling? And also I will be sending PDF drawings across the U.S. What issues may I encounter?

Asked 8 years ago by SilverBlu.

• A:Answer SilverBlu, Thank you for your inquiry! The Palladium TGM369KBU is a powerful system, but for 3D Modeling, the system requirements for AutoCAD 2016 currently available at this time (11/07/2017), indicate that a workstation class graphics card is needed. This would typically be something like a Quadro, FirePro or Radeon Pro series card. We would suggest contacting the companies the produce the software you are seeking to run, and confirm whether or not the features you are going to use are compatible with a GeForce GTX series NVIDIA card. As far as sending PDF drawings across the U.S., issues you may encounter would be based on things such as internet connection speed, maximum attachment size, if sending by email, and other variables not directly associated with the computer system. We hope the above has been helpful, and if you have any other questions, please do not hesitate to contact our Friendly Customer Service Team by email at [email protected], or by toll-free call to (855) 490-2569. Thank you again!

  Answered 8 years ago by CybertronPC Customer SVC

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Q: Questiondoes this PC come with Thunderbolt input?

Asked 8 years ago by joe.

• A:Answer Joe, This PC does not come with a Thunderbolt pot in the current configuration. Thank you,

  Answered 8 years ago by CybertronPC Customer SVC

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Q: QuestionCan I use a 55in tv as a Monitor ? Does the card have a hdmi for it

Asked 8 years ago by Rascals.

• A:Answer Rasscals, While certain TV's have a different revision of HDMI than the computer, yes they should work together, and the video card does support HDMI. Thank you,

  Answered 8 years ago by CybertronPC Customer SVC

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Q: QuestionWill this desktop be able to handle hosting 2d graphic games online with your ports opened or foward? Or what is recommended (other than renting servers) to use to port foward and host games online?

Asked 8 years ago by Joey.

• A:Answer Joey, We cannot say for sure, but this system should be capable. Thanks,

  Answered 8 years ago by CybertronPC Customer SVC

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Q: QuestionThanks for answering my first question. Even though it has a usb-c port, can I use a thunderbolt3 device like apollo twin audio interface with it.

Asked 8 years ago by LeeC.

• A:Answer LeeC, While theoretically it should work, we would highly recommend checking with the manufacturer of the audio interface to be positive. Thank you,

  Answered 8 years ago by CybertronPC Customer SVC

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Q: QuestionDoes this computer have usb-c port

Asked 8 years ago by LeeC.

• A:Answer LeeC, The current configuration of this build does include one USB-C port. Thank you,

  Answered 8 years ago by CybertronPC Customer SVC

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Q: QuestionCan the computer be upgraded with the M.2 solid state drives?

Asked 8 years ago by Anonymous.

• A:Answer In the current configuration, which can be subject to change, this system's motherboard does not currently support M.2 solid state drives. The system does support PCI-E NVMe SSD drives, though, which can offer equivalent or even better performance, depending on the drive. Thank you,

  Answered 8 years ago by CybertronPC Customer SVC

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Q: QuestionOld computer was getting 52mbs downloads. After hooking up this new Cybertron and letting it do all its new computer udates, I am only getting 5-15 mbs. So it is unlikely my internet provider. web pages load slow and youtube unwatchable. IDEAS?????

Asked 8 years ago by lepp.

• A:Answer Lepp. We're sorry to hear you are having issues. The best course of action here is to give our friendly Technical Support Team a call toll-free at 1-855-490-2569. Thank you,

  Answered 8 years ago by CybertronPC Customer SVC

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Q: QuestionCan this PC run two monitors on HDMI?

Asked 8 years ago by Mortie.

• A:Answer Mortie, This system can run two monitors with no issues, but they can't both be HDMI, as the video card only has a single HDMI port. You could do HDMI+DVI, or HDMI+DisplayPort. Thanks,

  Answered 8 years ago by CybertronPC Customer SVC

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Q: QuestionLots of questions. I do appreciated the help. Why does the specs on this Best Buy page list that there is only 1 display port when everywhere I look shows the 1070 having 3? Is THIS 1070 different or is this a typo? Thank you.

Asked 8 years ago by Coffee999.

• A:Answer Coffee999, This must be a typo, as the card currently used has three DisplayPort's, and most 1070's will be the same. Thanks,

  Answered 8 years ago by CybertronPC Customer SVC

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Q: QuestionI want to order this computer but would like to make some customization of the hardware. Through Best Buy it doesn't look like you can make any changes to the order. Can a person customize this computer before ordering?

Asked 8 years ago by Coffee999.

• A:Answer I don't believe you can customize it. It's pretty much what it says it is. You can certainly add to the drives etc. and there's plenty of different things that you can do. I will probably add a m2 pcie drive at some point. It actually screams. Love it

  Answered 8 years ago by Woodward2Verified Purchase

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Q: QuestionHow many built-in sata ports on the mother board are there? Thank you.

Asked 8 years ago by Coffee999.

• A:Answer Coffee999, In the current configuration, which is subject to change, the PC has a total of six SATA ports. Thank you,

  Answered 8 years ago by CybertronPC Customer SVC

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Q: QuestionDoes this computer have 2 gpu slots?

Asked 8 years ago by Juniour.

• A:Answer Juniour, The motherboard does have two PCI-E slots, but the second one is only X4 speed, so it will not work for running SLI/Crossfire properly. Thank you,

  Answered 8 years ago by CybertronPC Customer SVC

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