Questions & Answers

Q: QuestionDoes the motion sensor have ambient light detection?

• A:Answer Yes, the motion sensor has ambient light detection that keeps lights from turning on when natural light fills the room.

Q: QuestionHow long does the battery last in this motion sensor?

• A:Answer The replaceable photocell battery is rated to last for up to two years.

Q: QuestionHow can I control my lights when my hands are full?

• A:Answer You can control your lights hands-free by placing the motion sensor anywhere in your room and connecting it to your smart bulbs, smart plugs, and the Cync app.

Q: QuestionWhat is the field of view for this motion sensor?

• A:Answer This motion sensor has a 105-degree field of view.

Q: QuestionDoes this motion sensor require a separate hub to work?

• A:Answer No, you can connect the sensor to your existing C by GE smart bulbs, switches, and plugs using Bluetooth.

Q: QuestionCan I connect this motion sensor to my existing C by GE smart bulbs?

• A:Answer Yes, this motion sensor can be connected to your existing C by GE smart bulbs, switches, and plugs.

Q: QuestionCan I use this motion sensor with my smart plugs?

• A:Answer Yes, you can pair this motion sensor with a Cync Smart Plug to automatically turn off devices like curling irons after you leave the room.

Q: QuestionHow do I install this motion sensor?

• A:Answer The motion sensor easily mounts to a shelf, table, or flat walls with the included brackets.

Q: QuestionWhen it's trigger will it send a notification through the app

Asked 4 years ago by Joey.

• A:Answer Hi Joey, thanks for reaching out. Unfortunately we do not have such a feature with our wire free motion sensor, but that would be a great idea for a future enhancement to the product. I will mention this to our development team. -C by GE Support

  Answered 4 years ago by Cync Support

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Q: QuestionKitkat do you need wifi for it

Asked 5 years ago by Kitkat.

• A:Answer Hi Kitkat thanks for reaching out to us. The Wire-Free motion sensor does not need wifi to operate as it is controlled and paired via bluetooth through the C by GE app. If you have any further questions please feel free to reach out to us at 1-844-302-2943 or by emailing us at [email protected]

  Answered 5 years ago by Cync Support

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Q: QuestionI have a led outside light that goes on at dusk and off in the morning. I'm looking for motion sensor that would control the LED light

Asked 1 week ago by Chuck.

Q: QuestionCan I use this motion sensor with my Hue home hub?

Asked 6 months ago by MrKev.

Q: QuestionCan you mount this with adhesive strips?

Asked 2 years ago by bdh45.

• A:Answer You could,but it has a magnet built onto it to hang it from the ceiling or the wall.

  Answered 2 years ago by beri311Verified Purchase

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Q: QuestionDo you need the c reach for the motion sensor to work? I got 2 motion sensors and they dont seem to work

Asked 3 years ago by Erick.

• A:Answer Thank you for reaching out Erick! You do not need a C-Reach or any hub to use the motion sensor. The Cync Motion Sensor will only control Cync or C by GE devices when adding them to a room in the Cync app. Feel free to contact us at 1-844-302-2943 for assistance getting your motion sensor working properly. -Cync Support Team

  Answered 3 years ago by Cync Support

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Q: QuestionI would like the motion sensor outside and the light inside the home to make it appear someone is home and has turned a light on . Is this possible or do you recommend another product ?

Asked 3 years ago by Anonymous.

• A:Answer I think it is possible.

  Answered 3 years ago by AnneVerified Purchase

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Q: QuestionCurrently using C by GE lightbulbs outdoors (front porch/garage) - will the motion sensor work outdoors to automatically turn on lights when motion is detected? Is the motion sensor programmable to a particular distance? (Being mindful of sidewalk).

Asked 4 years ago by Anonymous.

• A:Answer It should since it is designed to sense any movement. You can adjust the sensitivity, but I found with it turned up all the way, it only detects movement up to about 25 feet.

  Answered 4 years ago by traveler02760Verified Purchase

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Q: QuestionCan the motion detection aspect on the C by GE be watched on my cell phone? And, can the C by GE be able to go back at different times to see what the motion sensed?

Asked 4 years ago by Lisa.

• A:Answer It does not store history of detection. It is designed to turn lights or other devices on/off when movement is detected, but not for security monitoring

  Answered 4 years ago by traveler02760Verified Purchase

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Q: QuestionIs there a way to make the light this controls set to stay on? (Like when you double-flip the light switch on most motion-sense lights the light will turn on & stay on). There are rare times I'll want it to stay on while we are sitting outside.

Asked 4 years ago by AK.

• A:Answer Actually you can disable the motion sensor with the app

  Answered 4 years ago by Fasco

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Q: QuestionDoes it work with Google home?

Asked 5 years ago by Sal.

• A:Answer yes, select Cync by GE in the google home app when you search for the brand of the device you want to connect to the google home app

  Answered 4 years ago by traveler02760Verified Purchase

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