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Hi Jewels, We are sorry to hear about your issue. The part number is correct but it is currently in backorder in our parts website. You may contact these parts companies (Reliable parts: 1-800-941-9217 Or Encompass parts: 1-800-432-8542) that support our products. For proper assistance I suggest to contact our consumer support at https://www.danby.com/en-us/support/. Regards, Adrian
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