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They probably can but all you have to do is call them at your nearest Best Buy store and ask them.
Sorry, there was a problem. Please try again later.HI, Dorsey! Thanks for reaching out. Your data is important to us, so we attempt to save any and all data, including songs, photos, files and more. I would encourage you to make a reservation for a consultation, either by calling 1-800-433-5778, or by visiting https://www.bestbuy.com/services/triage/home?cat=comp&channel=instore&apptType=dropoff#geeksquad/triage I'd recommend bringing your external drive to the store when you arrive for the appointment. An Agent will be happy to discuss any options!
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