Questions & Answers

Q: QuestionWhat kind of processor does this laptop use?

• A:Answer This laptop uses an AMD Ryzen 7 7730U processor.

Q: QuestionDoes this laptop have a solid state drive?

• A:Answer Yes, this laptop has a 1000 gigabytes solid state drive.

Q: QuestionDoes this laptop have a built-in webcam?

• A:Answer Yes, this laptop has a built-in HD webcam.

Q: QuestionDoes this laptop have a numeric keypad?

• A:Answer Yes, this laptop has a separate numeric keypad.

Q: QuestionWhat is the refresh rate of the screen?

• A:Answer The screen refresh rate is 60Hz.

Q: QuestionAre there any USB ports on this laptop?

• A:Answer Yes, this laptop has three USB ports in total.

Q: QuestionDo I need to buy windows 11 for this computer?

Asked 5 months ago by Anonymous.

• A:Answer No, it includes Windows 11 Home in S Mode which is pre installed.

  Answered 5 months ago by YourDellTeam

  
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Q: QuestionIs it Ryzen 7 or Ryzen 5? The title says Ryzen 7, but the specifications say Ryzen 5.

Asked 5 months ago by Lucas.

• A:Answer It is AMD Ryzen 7 7000 Series.

  Answered 5 months ago by YourDellTeam

  
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Q: QuestionDoes this computer come with a power cord?

Asked 5 months ago by Tess.

• A:Answer Yes, the laptop comes with a power adapter and power cord included in the box. This is standard for Dell laptops, and the package typically contains: Laptop, AC power adapter, Power cord, Quick start guide and warranty information.

  Answered 4 months ago by YourDellTeam

  
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Q: Questionkey board light?

Asked 5 months ago by Anonymous.

• A:Answer No, the laptop features a non-backlight keyboard.

  Answered 5 months ago by YourDellTeam

  
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Q: QuestionWhat is the maximum RAM that can be installed into this computer? Is the RAM that comes with the computer soldered to the motherboard or is the memory provided in slots? Thanks!

Asked 5 months ago by MrFreeze.

• A:Answer The laptop supports up to 16 GB of RAM officially. It comes with 16GB installed and the memory is not soldered. It uses one DDR4 SO-DIMM slot. We apologize for any confusion.

  Answered 5 months ago by YourDellTeam

  
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Q: QuestionDoes this have a factory warranty at all?

Asked 4 months ago by LucasM.

• A:Answer Yes, the laptop has 1 Year Mail In Service Warranty from Dell.

  Answered 3 months ago by YourDellTeam

  
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Q: QuestionWhy does it say 1T storage and then 1,000 Gigabytes in the Highlights?

Asked 4 months ago by DellComputer.

• A:Answer 1 TB (terabyte) is the standard way to express storage capacity. 1 TB = 1,000 GB (in decimal terms used by manufacturers). Technically, in binary terms, 1 TB = 1,024 GB, but most consumer product listings round it to 1,000 GB for simplicity. So, both statements mean the same thing the laptop has 1 terabyte of storage.

  Answered 4 months ago by YourDellTeam

  
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Q: QuestionYourDellTeam answered RAM upgradeability as both 32GB and 16GB. Which is it?

Asked 5 months ago by NFLfan.

• A:Answer We apologize for any confusion. The device supports maximum of 16 GB Memory.

  Answered 5 months ago by YourDellTeam

  
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Q: QuestionUpgradeability (RAM, storage)?

Asked 5 months ago by luislast.

• A:Answer No, you cannot upgrade the Memory beyond 16GB.

  Answered 5 months ago by YourDellTeam

  
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Q: Questionn you transfer my data from my old Dell Laptop to my new one if I purchase it at Best Buy.

Asked 5 months ago by Lynne.

• A:Answer Geek Squad can do that, at an additional cost. You can also do it yourself using Laplink PCmover.

  Answered 5 months ago by luislast

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Q: QuestionIt shows it comes with Windows 11 in S mode; can it be changed to Windows 11 Home?

Asked 1 month ago by Sugabaka.

• A:Answer Yes it can

  Answered 3 weeks ago by MichelleS

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Q: QuestionCan a backlight be installed to the keyboard

Asked 4 months ago by Anonymous.

• A:Answer Unfortunately, you cannot add a backlight to the keyboard on this Dell 15.6" Ryzen 7 laptop if it didn’t ship with one. Backlit keyboards require: Integrated LED circuits built into the keyboard. Firmware and power connectors designed for lighting control. These components are not present in non-backlit models, so retrofitting isn’t practical.

  Answered 3 months ago by YourDellTeam

  
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Q: QuestionCan I return this to Best Buy?

Asked 1 month ago by ChristineS.

• A:Answer I think there is a 14 or 15-day return period.

  Answered 1 month ago by Anonymous

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