Questions & Answers

Q: QuestionCan operate at 220 volt? In saudi arabia If there is any laptop can operate at 220 - please tell

Asked 5 years ago by Ahmed.

• A:Answer Hello Ahmed! I recommend you reach out to Best Buy customer service to find out what adapter you would need. https://www.bestbuy.com/site/electronics/customer-service/pcmcat87800050001.c?id=pcmcat87800050001

  Answered 5 years ago by YourDellTeam

  
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Q: QuestionIs this good for autocad software?

Asked 5 years ago by Chaky.

• A:Answer Hello! You could run AutoCAD on this device. However, the recommended specifications call for 16GB of RAM. We recommend a Core i7 processor. Additionally, a dedicated graphics card with make it a better experience.

  Answered 5 years ago by YourDellTeam

  
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Q: QuestionHow many USB ports does this machine have? (The pictures show 3, but the specs say 2.)

Asked 5 years ago by MSSG.

• A:Answer Hello! Here is the full list of USB ports: Two USB 3.1 Gen 1 ports, one USB 2.0 port, and one USB 3.1 Gen 1 Type-C port (optional). You can find the full list of external ports here: https://files.bbystatic.com/9MFrvWUJ9JGKpAVlRE%2FXRA%3D%3D/abedb964-43b3-4349-ab39-5a6c461e574c.pdf

  Answered 5 years ago by YourDellTeam

  
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Q: QuestionHow much free SSD space does it have? Says 256GB, but is that reduced by loaded programs?

Asked 5 years ago by Peaches.

• A:Answer The SSD would have about 211 GB of space after all the preloaded software and operating system installed on it.

  Answered 5 years ago by YourDellTeam

  
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Q: QuestionCan I have a DVD-RW installed?

Asked 5 years ago by twoods7333.

• A:Answer Yes, you can have a DVD-RW installed on this system. However, we suggest you to contact the Best Buy customer care team and they will assist you with this information.

  Answered 5 years ago by YourDellTeam

  
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Q: QuestionCan I have Windows 7 OS instead of Windows 10?

Asked 5 years ago by twoods7333.

• A:Answer Yes, you can install Windows 7 on the system. However, there is no support for Windows 7 from Microsoft and Dell.

  Answered 5 years ago by YourDellTeam

  
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Q: QuestionWhen you gonna have this device available again?

Asked 5 years ago by Lu.

• A:Answer We suggest you to contact Best Buy customer care team and they will assist you with this information.

  Answered 5 years ago by YourDellTeam

  
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Q: QuestionWhat is your warranty for an Open-Box laptop ? Specifically - does it still have a 1 yr. warranty ? ( SKU:6377556 )

Asked 5 years ago by Bob.

• A:Answer This system comes with one year manufacturers warranty on parts and labor.

  Answered 5 years ago by YourDellTeam

  
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Q: QuestionIf you buy the Dell Laptop from US or Puerto Rico would Dell in Greece provide Support for it ?

Asked 5 years ago by Emmanouil.

• A:Answer The system comes with a warranty for region that you have made the purchase from. If you are looking for support outside the purchase region, we request you contact Dell's sales team and upgrade the warranty that has an international support, with this you can avail service and support all around the globe.

  Answered 5 years ago by YourDellTeam

  
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Q: Questiondoes this come with touch screen?

Asked 5 years ago by Acmw.

Q: QuestionDoes it have a dvd drive?

Asked 5 years ago by Anonymous.

• A:Answer No, in this laptop model DVD/CD drive are not included.

  Answered 5 years ago by YourDellTeam

  
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Q: QuestionWhen will this be back in stock?

Asked 5 years ago by Anna.

• A:Answer Hello Anna! We cannot say for certain when items will be available in your area. Please comment back if you would like some assistance finding a comparable device.

  Answered 5 years ago by YourDellTeam

  
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Q: QuestionDoes this have a webcam?

Asked 5 years ago by sarah.

• A:Answer Hello Sarah! Yes. This does have a webcam. You can see it in the product pictures, but it is also noted in the product specifications at the bottom of the product page.

  Answered 5 years ago by YourDellTeam

  
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Q: QuestionDoes this come preloaded with Windows 10 Home? Is it a trial pack or a full licence?

Asked 6 years ago by Benjamin.

• A:Answer Yes, this comes preloaded with Windows 10 Home.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionDoes this mouse pad have a right and left click buttons?

Asked 6 years ago by Stef59.

Q: Questionis it touchscreen?

Asked 6 years ago by Anonymous.

• A:Answer No, it is not touchscreen.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionHow many hours will the battery last

Asked 6 years ago by battnerd.

Q: QuestionDoes this come loaded with Microsoft Office?

Asked 6 years ago by Hojocono.

• A:Answer Yes, it comes with Microsoft Office 30 Day Trial.

  Answered 6 years ago by CommunityAnswer

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