Questions & Answers

Name: Dell - Inspiron 2-in-1 16” OLED Touch Laptop – 12th Gen Intel Core i7 – 16GB Memory – 512GB SSD – NVIDIA GeForce MX550 - Atlantic Green
Brand: Dell
SKU: 6504388
Price: 458.99 USD
Rating: 4.3 (452 reviews)

Dell - Inspiron 2-in-1 16” OLED Touch Laptop – 12th Gen Intel Core i7 – 16GB Memory – 512GB SSD – NVIDIA GeForce MX550 - Atlantic Green

Model:: i7620-7648GRE-PUS; |
SKU:: 6504388

User rating, 4.3 out of 5 stars with 452 reviews.

Highly rated by customers for:

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QuestionThis listing has conflicting information. In the product name it lists Mx550 for graphics but the specifications on the Best Buy website lists Mx450 for graphics. Which one is it?
Asked 3 years ago by Customer.
- Answer This system comes with NVIDIA GeForce MX550 graphics card.
  Answered 3 years ago by YourDellTeam
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QuestionIs the RAM and Hard drive upgradeable?
Asked 3 years ago by Rickster.
- Answer Yes, the memory could be upgraded up to 32 GB and the storage(SSD) could be upgraded up to 1 TB.
  Answered 3 years ago by YourDellTeam
  Answer this question
Questioncan this be upgraded for more storgae?
Asked 3 years ago by broke.
- Answer Yes. It has an NVME slot so you can remove the existing drive and put in a new one. You will have to clone the drive over to a new one or do a backup and then re-install windows after you replace the drive. Dell has a recovery tool you can download to an USB drive to re-install everything the computer came with, but you will have to re-install your softare. I upgraded mine to a 2TB Samsung 980 pro already.
  Answered 3 years ago by AaronCC
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QuestionHow bright is the display in nits?
Asked 3 years ago by Customer.
- Answer According to Dell's manual: 300 nits for FHD+ 400 nits for UHD+ OLED
  Answered 3 years ago by Anonymous
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QuestionDoes this include the Dell Active Pen? if not what pen can I use?
Asked 3 years ago by day.
- Answer Yes, mine came with the pen.
  Answered 3 years ago by BabyHuey
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QuestionCan the Alexa software be deleted or disabled?
Asked 3 years ago by Anonymous.
- Answer Yes. Go into Settings->Apps. Find Alexa and ‘Uninstall’
  Answered 3 years ago by MahiMahi
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QuestionDell's "From the Manufacturer" lists the CPU as an Intel i7-1260U with 18MB Cache. Intel's spec for the i7-1260U is only 12MB Cache (10 Cores). Intel's i7-1260P does have 18MB cache (12 Cores). Which CPU is really installed and what size Cache & Cores?
Asked 3 years ago by Ben.
- Answer This laptop comes with 12th Generation Intel Core i7-1260P processor with 18 MB cache (12 Cores).
  Answered 3 years ago by YourDellTeam
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QuestionWhat is the power limit of the processor?
Asked 3 years ago by Customer.
- Answer This system has 12th Generation Intel Core i7-1260P with 28 wattage,12 cores and 20 threads. This could support up to 4.60 GHz.
  Answered 3 years ago by YourDellTeam
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QuestionTheir is conflicting reply by the Dell team. Two months back they said it's 300 nits and also in product specs mentioned same, 2 days back they replied to someone it's 400 nits what is the truth.
Asked 3 years ago by Dhaval.
- Answer This laptop with the Full High Definition Plus (FHD+), screen comes with 300 nits. The model with the Ultra High Definition (UHD) / Organic Light Emitting (OLED) Display comes with 400 nits of brightness.
  Answered 3 years ago by YourDellTeam
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QuestionCan this be connected to two monitors
Asked 2 years ago by Joe.
- Answer This laptop comes with two Thunderbolt 4.0 ports with power delivery, supports USB4, DisplayPort 1.4 (one of the Thunderbolt 4.0 ports to be used as a primary power port), and one HDMI 1.4 port. You can connect two monitors compatible with these ports of the laptop.
  Answered 2 years ago by YourDellTeam
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QuestionCan a single 16GB DDR4 ram be added to make 32GB or are both slots already full with 8 each?
Asked 2 years ago by Steve.
- Answer This laptop comes with 2 8GB DDR4 Ram chips so both slots are full. You must purchase 2 x 16GB or 1 x 32GB to upgrade.
  Answered 2 years ago by Anonymous
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QuestionCan the ram be changed to DDR5 up to 32GB? Will it void the Dell warranties?
Asked 2 years ago by rayon100.
- Answer The RAM can be upgraded to 32GB with the following memory configuration: 32 GB, 2 x 16 GB, DDR4, 3200 MHz, dual-channel. This laptop does not support DDR5 memory.
  Answered 2 years ago by YourDellTeam
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QuestionHow many external displays with this support?
Asked 3 years ago by Jehehvfb.
- Answer This monitor supports one external display through the HDMI port.
  Answered 3 years ago by YourDellTeam
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QuestionWhat is the battery capacity in Whrs?
Asked 3 years ago by Customer.
- Answer This system comes with the 6-cell "smart" lithium-ion with 87 Whrs capacity.
  Answered 3 years ago by YourDellTeam
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QuestionIs this compatible with apple iphone 12 to 16? How’s the transfer of files, photos and vids?
Asked 11 months ago by Mhacks.
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QuestionIs the ssd system gen 3 or 4?
Asked 1 year ago by Copt.
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QuestionWhen it's back in stock
Asked 1 year ago by Evelin.
- Answer Never.
  Answered 1 year ago by PeterGinMD
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QuestionIs this computer available for purchase at any best buy outlet?
Asked 1 year ago by Anonymous.
- Answer Never.
  Answered 1 year ago by PeterGinMD
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QuestionCAn I see pictures of open box item, and tell me if not if anything is not working or missing on laptop. Item is describe in attached document
Asked 1 year ago by Adis.
- Answer Please reach out to the Best Buy support team for assistance on this query: https://www.bestbuy.com/contact-us
  Answered 1 year ago by YourDellTeam
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QuestionWhat wifi standard/series is this?
Asked 2 years ago by DonPachuco.
- Answer We recommend contacting the Best Buy support team for assistance: https://www.bestbuy.com/contact-us
  Answered 2 years ago by YourDellTeam
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Showing 1-20 of 63 questions

Questions & Answers

Dell - Inspiron 2-in-1 16” OLED Touch Laptop – 12th Gen Intel Core i7 – 16GB Memory – 512GB SSD – NVIDIA GeForce MX550 - Atlantic Green

Q: QuestionThis listing has conflicting information. In the product name it lists Mx550 for graphics but the specifications on the Best Buy website lists Mx450 for graphics. Which one is it?

Q: QuestionIs the RAM and Hard drive upgradeable?

Q: Questioncan this be upgraded for more storgae?

Q: QuestionHow bright is the display in nits?

Q: QuestionDoes this include the Dell Active Pen? if not what pen can I use?

Q: QuestionCan the Alexa software be deleted or disabled?

Q: QuestionDell's "From the Manufacturer" lists the CPU as an Intel i7-1260U with 18MB Cache. Intel's spec for the i7-1260U is only 12MB Cache (10 Cores). Intel's i7-1260P does have 18MB cache (12 Cores). Which CPU is really installed and what size Cache & Cores?

Q: QuestionWhat is the power limit of the processor?

Q: QuestionTheir is conflicting reply by the Dell team. Two months back they said it's 300 nits and also in product specs mentioned same, 2 days back they replied to someone it's 400 nits what is the truth.

Q: QuestionCan this be connected to two monitors

Q: QuestionCan a single 16GB DDR4 ram be added to make 32GB or are both slots already full with 8 each?

Q: QuestionCan the ram be changed to DDR5 up to 32GB? Will it void the Dell warranties?

Q: QuestionHow many external displays with this support?

Q: QuestionWhat is the battery capacity in Whrs?

Q: QuestionIs this compatible with apple iphone 12 to 16? How’s the transfer of files, photos and vids?

Q: QuestionIs the ssd system gen 3 or 4?

Q: QuestionWhen it's back in stock

Q: QuestionIs this computer available for purchase at any best buy outlet?

Q: QuestionCAn I see pictures of open box item, and tell me if not if anything is not working or missing on laptop. Item is describe in attached document

Q: QuestionWhat wifi standard/series is this?

QuestionThis listing has conflicting information. In the product name it lists Mx550 for graphics but the specifications on the Best Buy website lists Mx450 for graphics. Which one is it?

QuestionIs the RAM and Hard drive upgradeable?

Questioncan this be upgraded for more storgae?

QuestionHow bright is the display in nits?

QuestionDoes this include the Dell Active Pen? if not what pen can I use?

QuestionCan the Alexa software be deleted or disabled?

QuestionDell's "From the Manufacturer" lists the CPU as an Intel i7-1260U with 18MB Cache. Intel's spec for the i7-1260U is only 12MB Cache (10 Cores). Intel's i7-1260P does have 18MB cache (12 Cores). Which CPU is really installed and what size Cache & Cores?

QuestionWhat is the power limit of the processor?

QuestionTheir is conflicting reply by the Dell team. Two months back they said it's 300 nits and also in product specs mentioned same, 2 days back they replied to someone it's 400 nits what is the truth.

QuestionCan this be connected to two monitors

QuestionCan a single 16GB DDR4 ram be added to make 32GB or are both slots already full with 8 each?

QuestionCan the ram be changed to DDR5 up to 32GB? Will it void the Dell warranties?

QuestionHow many external displays with this support?

QuestionWhat is the battery capacity in Whrs?

QuestionIs this compatible with apple iphone 12 to 16? How’s the transfer of files, photos and vids?

QuestionIs the ssd system gen 3 or 4?

QuestionWhen it's back in stock

QuestionIs this computer available for purchase at any best buy outlet?

QuestionCAn I see pictures of open box item, and tell me if not if anything is not working or missing on laptop. Item is describe in attached document

QuestionWhat wifi standard/series is this?