A:AnswerTake it back. Perhaps its just something your not doing correctly, hopefully as easy as that. But if not, don't waste your time with a defective product. You didn't buy a defective product, right? Mine runs beautifully. Yours should too. Good luck
A:AnswerThere is no monthly fee or annual fee for Amazon Alexa. A stable WiFi connection is required to make Echo work. However, having an Amazon Prime account gives various benefits of using the Echo.