“Wouldn’t rip cd, then reset to factory, Tried to rip my soundtracks & Chinese letters and sometimes sexual titles pop up as the title of songs I’m ripping.I’ve turned off getting info from internet,and still having some problems.Do I need to exchange?new!”
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Hello! Sorry to hear this. I recommend you contact the Geek Squad directly for assistance. Here's a link to reach them directly: https://www.bestbuy.com/services/remotesupport
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