“Hi, I have been trying to descale my drip side of the machine but even though I pressed the drip button 6sec descaling won’t start. Descaler and water are still in the tank. What should I do? Thank you”
Answer This Question
1-3 of 3 Answers
I found pressing the bold button for 6 seconds works!
Sorry, there was a problem. Please try again later.Exactly!! Very maddening that the instruction manual provided with the coffee maker doesn't have the correct directions and also says the wrong name for the button you are supposed to push to start the descaling. The descaling method provided in the manual does not work.
Sorry, there was a problem. Please try again later.Hi Ada, we are sorry to hear you are experiencing a descaling issue with your unit. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our friendly coffee specialists who will be more than happy to troubleshoot this directly with you. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you. Thank you.
Sorry, there was a problem. Please try again later.