“I just installed my Denon soundbar and it works great, except the Denon remote does not work, but the LG remote does. How do I get the Denon remote to work? I use to see a volume bar on the tv screen with my LG remote now I only see a + or -”
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Hello Edward. The first thing to check with your Denon remote are the batteries, aand see if they have been inserted correctly. From there I would look to see if the IR receiver on the Soundbar has been obscured by anything. If you are still experiencing this symptom, here is the phone number for our Customer Care Team. They are on hand to assist with trouble-shooting: 800.497.8921 When calling, please have the model number of your Denon Soundbar on hand.
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