“The Denon Setup Screen gets stuck during the setup. Does that mean the product is defective? I can't get through to Denon customer service. They dont even allow you to be put on hold, they just say call back later and then hang up. Bad customer service.”
Answer This Question
1-1 of 1 Answer
We're very sorry for the poor experience. Our Support team is understaffed right now, so the best time to call in would be M-F right around 10 AM EST. You can also use the Chat feature from our website. Regarding the AVR, please try unplugging it from power and then plugging it back in. See if that allows you to get through the Setup Assistant. If not, contact Support and they can walk you through a factory reset of the unit.
Sorry, there was a problem. Please try again later.