“I purchased "onsite diagnostic and tech support" for $150 but no one at Best Buy or GeekSquad seems to know what it is or how to redeem it or schedule it. I've spent hours - at least a dozen HOURS - on the phone/on hold/on "chat" and no one can help me.”
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Hi there. Thanks for reaching out to us about this! I'm sorry you're running into issues getting assistance. That particular SKU "Onsite diagnostic and tech support" may be a SKU that was updated to something else and is no longer supported. We'd be happy to help you out. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.
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