If you are having issues with your technology, a Geek Squad Agent can remotely help you determine what is wrong and fix it.* You will be able to chat with the Agent over the phone or via an online chat window, and this Agent will obtain remote access to your computer so you won't have to perform important steps on your own.After completing your order, you will receive an e-mail with a redemption code and instructions for scheduling your service. This e-mail usually arrives within 15 minutes.
Diagnosing your device
We'll troubleshoot a single device and diagnose software issues. If additional or upgraded hardware is required, we'll provide an estimate of how much this will cost.
Repairing the issues
We'll fix operating system issues, including boot errors and blue screens. If we discover any viruses and spyware on your device, we'll remove them for you.
Streamlining the user interface
If your device is a computer, we'll remove any programs or desktop shortcuts you deem unnecessary, configure startup services to your specifications, and install applicable critical updates to your software.
We'll test the device to make sure everything is working properly.
*This is a remote service, performed by a Geek Squad Agent over the Internet. It does not include any hardware installation.
A:AnswerHi there. Thanks for reaching out about this. I'm sorry to hear you're running into issues with a Windows update. We'd be happy to help out with this. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.
A:AnswerIt is either because it is no longer supported and it got a virus, or hacked. The security is not kept up-to-date since they are no longer supporting it.
The OS became corrupt, which it would need the OS repaired.
A:AnswerWe hate to hear that this has happened to you and we would love to assist with this! We want to make sure that all of our customers get dedicated time and we can fully assist in any way we are able. For these reasons, we do encourage you to schedule an appointment ahead of time. You can visit us online at www.geeksquad.com/schedule to schedule a time to speak with an Agent at the store about this.
A:AnswerAn iPad that was originally purchased in the United States should work normally in Thailand and around the world. You are able to connect to the WiFi, browse the web, and even use apps and iMessage as you would here in the U.S. Should it be necessary, the language on the iPad can also be changed to fit better in the country you're in.