“I have a HP 255 laptop that's running windows 8, and I am unable to log in any more. It will let me get to the log in, and then says please us the last password used on this computer. The password is right, and it will not let me go to my settings either.”
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Hi Frog – Getting locked out of your computer is the worst! We may be able to help you get back into it, but that would be a hands-on job so we’d need you to come into one of our stores to get it checked out. Please schedule a reservation to visit your local Geek Squad so we can set aside some time just for you. You can set that up at this link: https://goo.gl/Y5GRko
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