“Would it be better for me{who has no computer skills} to get my Lenovo cleaned up and redone or buy another one.? I only use it for keeping myself occupied. I am a widow ,80 years old. I use Facebook,aolmail,pay bills and read things.”
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Hi Betty, I just saw your post and even being 6 months since you posted it, I hope my message gets to you before you buy a new laptop. The tech guy is right about the costs of the repairs not being worth it, however, sometimes tech folks are all about the latest, best and fastest technology. But I understand what you are asking and am sensitive to your circumstances. Using your laptop to pass the time tells me that you would be wasting money in paying for new functions you won't ever use if you buy new laptop. So, before putting out any money out for repairs or otherwise, if you haven't already, I recommend to try and find someone who will reset the computer for you. Which will reset the laptop back to how it was when you first took it out of the box. The process of resetting it back to brand new state, is very simple and quick AND it will remove all the junk files that caused it to become slow overtime in the first place. If you have children, grandchildren, friends or a neighbor willing, they can easily watch and follow a YouTube "How to" video and make it brand new again. Alternatively, you can try your local high school to see if the computer teacher and students will do it for you. If you still can't find someone, your local tv repair shop guy will do it for you, they charge just 50-$75 for the reset. Good luck no matter what. To GeekSquad Rep, in the kindest way possible I'd like to say, you were right in your advice but is better suited for a different demographic group. Seniors on fixed incomes, burdened with a PC that's slow but is only used for things like playing Bingo and online browsing really should not be told it's best to drop $400 on a band new one, especially because their PC is only slow. Besides calling Microsoft to remote in and clean it up for her (which anyone should do for free and help a Senior lady out), refurbished laptops are half the price, come with a warranty and run just as good as new ones, and there's at least 10 more options to try before dropping half a grand just to pay bills and post on Facebook. Just a thought to consider for next time. Best of luck to you as well, I know support is a difficult but thankless job. You Rock!
Sorry, there was a problem. Please try again later.Hi Betty. Thanks for your awesome questions and sorry for the slow response. If your Lenovo is getting really slow and it's older, I'd recommend at least considering a new computer. Sometimes, it's just not worth it to put money into an older device. For what you're doing, you of course don't need too much, but I think we should look into a replacement. I'd recommend either heading into or calling over to your local Best Buy store about this. We'd be happy to help out! You can find information about your local store at www.bestbuy.com/storelocator.
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