Questions & Answers

Q: QuestionCan I use this drone indoors?

• A:Answer This drone is designed for outdoor use.

Q: QuestionHow far can this drone transmit video?

• A:Answer The maximum transmission distance of the drone is 6.2 miles.

Q: QuestionWhat is the maximum flight time of this drone?

• A:Answer The maximum flight time of the drone is 38 minutes.

Q: QuestionWhat is the maximum video frame rate supported by the drone's camera?

• A:Answer The drone's camera supports a maximum video frame rate of 60 frames per second at 1440p (2K) resolution.

Q: QuestionDoes this drone come with a camera?

• A:Answer Yes, the drone has an integrated camera.

Q: QuestionWhat is the difference between the dgi mini 3 and the dgi mini 3 pro?

Asked 3 years ago by Gracie.

• A:Answer Check the dji website it allows side by side comparisons for details. Main difference is no collision avoidance. Everything else is slightly diminished. Like shooting in 4K30 vs 4K60 and so on. Also no follow me mode

  Answered 3 years ago by idontspeakmonkey

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Q: QuestionDoes your warranty cover if the wind pushes into a tree?

Asked 2 years ago by Chippie.

• A:Answer I crashed my mini 3 into a tree and the warranty did cover it.

  Answered 1 year ago by JuDouxVerified Purchase

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Q: QuestionWill the batteries from the DJI Mini 2 work in the DJI Mini 3 and Mini 3 Pro? Also, will the protective shroud for the Mini 2 work on the Mini 3 and Mini 3 Pro?

Asked 1 year ago by wyolaw53.

• A:Answer Dear customer, Thank you for your inquiry. No, it will not work as the DJI Mini 2 Intelligent Flight Battery is only interchangeable with DJI Mini 2 SE and DJI Mini SE. The gimbal protector of Mini 2, Mini 3, and Mini 3 Pro are not interchangeable as well. Should you need any further assistance, please feel free to contact our DJI support at http://www.dji.com/support, we are always here to help. Best Regards, DJI Support DJI Mini 2 DJI Mini SE

  Answered 1 year ago by DJI Official

  
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Q: QuestionWill it follow you all by itself?

Asked 2 years ago by Snapon1.

• A:Answer No it does not have the sensors for that, but you can use a quick shot to take a video of it circling around you along with a few others.

  Answered 1 year ago by Joseph

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Q: QuestionIs there a warranty on this? It has stopped working the remote works but the drone doesn’t turn on?

Asked 2 years ago by Warranty.

• A:Answer Warranty, That would depend on how long ago youve purchased the drone. And for the drone i would recommend some troubleshooting tips from their website or speaking with a representative from the customer service support. Hope this helps.

  Answered 2 years ago by JorgeZVerified Purchase

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Q: QuestionI just got the DJI mini3 drone and have charged up the batteries to full. I am trying to create my account and am unable to create one. I then tried to sign on and create a new password. It said to use the link sent to my email and it never sent a link.

Asked 4 months ago by Donaldo.

• A:Answer Dear Customer, We’re very sorry to hear about the issue you encountered. Based on the feedback you provided, we suggest confirming the following: 1. Whether the email account is functioning properly. 2. Whether the email address was entered accurately. 3. Whether the password-reset email might have been filtered into the spam or junk folder. Should you need any further assistance, please feel free to contact our DJI Support at http://www.dji.com/support We are always here to help. Best regards, DJI Support

  Answered 4 months ago by DJI Official

  
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Q: QuestionWhere is the verification code for the drone?

Asked 7 months ago by Dred.

• A:Answer Dear Customer, We sincerely apologize for any inconvenience caused. Could you please clarify what you mean by “the verification code for the drone” and what kind of verification you are trying to perform? If you could briefly describe your situation or share a screenshot, we would be able to provide you with more accurate assistance. We look forward to your reply and wish you a pleasant day.

  Answered 5 months ago by DJI Official

  
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Q: QuestionHow do I get authorization to fly in restricted area

Asked 9 months ago by Anonymous.

• A:Answer Dear customer, GEO Zones are set up to maintain the safety and order of public airspace. According to the management strategies of different countries and regions, DJI’s GEO system has set flight zones with different levels of restrictions around the world. If rescue, firefighting, power inspection, or aerial photography operations are needed and the drone must take off in a restricted zone, it is necessary to submit an unlocking request. Kindly click in the link below for Unlocking a GEO Zone on Your DJI Drone. https://support.dji.com/help/content?customId=en-us03400006732&spaceId=34&re=AU&lang=en If you have any further questions or concerns, please do not hesitate to contact our support team.

  Answered 9 months ago by DJI Official

  
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Q: QuestionCan this be connected to the DJI goggles? What is the ROM, can it do flips?

Asked 1 year ago by Hevs.

• A:Answer Dear customer, thank you for your inquiry. DJI Mini 3 is not compatible with Goggles and does not support flip. If you have any further questions or concerns, please do not hesitate to contact our online service, you could also visit : https://www.dji.com/support?site=brandsite&from=nav.

  Answered 1 year ago by DJI Official

  
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Q: QuestionCan I order this when back in stock?

Asked 1 year ago by Amy.

• A:Answer Dear Customer, You may order this when it is back in stock. Alternatively, you can check our DJI official website for stock availability. If you need further assistance, please feel free to contact our DJI support at http://www.dji.com/support, we are always here to help. Best Regards, DJI Support

  Answered 1 year ago by DJI Official

  
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Q: QuestionI just received my DJI mini 3 today and the extra blades are missing! What do I do? Who do I call? 🫤

Asked 1 year ago by TerriH.

• A:Answer Make a report through DJI and they should send some out

  Answered 10 months ago by CharlesAVerified Purchase

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Q: QuestionWhy is this drone maxing my altitude out at 175m showing on the controller? We are at 1450 feet above sea level but this says 13,123 meters max… very confusing thinking of returning this because of the false advertising

Asked 1 year ago by Twitch.

• A:Answer Go to your settings on the camera and adjust max altitude limiter

  Answered 1 year ago by CodeyS

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Q: QuestionIs this compliant with 14 CFR 89.105 for operation under 14 CFR Part 107 (i.e. does it have remote identification on board)?

Asked 1 year ago by FlyJunior.

• A:Answer Yes

  Answered 1 year ago by MarcelloPVerified Purchase

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Q: QuestionDistance from a drone to the remote control?

Asked 1 year ago by Anonymous.

• A:Answer As far as your eyes can see by law. 400' High and very VERY far away.

  Answered 1 year ago by JOSHUAVerified Purchase

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