“A lot of people including myself didn’t get the preorder bonuses after picking up the physical copy of the ultimate edition. We asked and nobody knew anything about how to get the preorder bonuses. Are we going to get them emailed to us?”
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Because of Best Buy's guideline I can't name specific websites, but contact the manufacturer's (BN) live chat support. You'll need to create an account for the chat button to show up on the bottom right of the web page. Go through the bot assist messages to connect to a live agent. Explain the situation. They should then ask you to upload your receipt/proof of purchase. After they verify, they should drop the pre-order bonus code in the chat.
Sorry, there was a problem. Please try again later.Google "Bandai Namco Contact" go to "Online Help Desk" Create an account once that is done click on "Chat" in the bottom right. Support will guide you from there.
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