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Make sure mouse is on and and has a steady red beam with good batteries restart pc try again if not then exchange.hope this was helpful
Sorry, there was a problem. Please try again later.Confirm the USB port is working. Also plug it into the computer directly not a multi USB port adapter. Most mouse and keyboards wont work through these devices. Also some mice have a switch on the bottom that needs to be turned on.
Sorry, there was a problem. Please try again later.Try hitting the reset button on the bottom.
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