Questions & Answers

12 Questions & 27 Answers
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  • Question
    My past humidifiers always leave a film on my furniture and windows. Does the Dyson leave this residue? Would distilled water remedy this problem?   (3 Answers)

    By TE223 December 17, 2016.

    Answers
    • Best 
      Answer

      Hello! This is Miella from Dyson. The film is usually from bacteria generating in the standing water. Our Humidifiers use our Ultraviolet Cleanse technology, which kills 99.9% of bacteria in the standing water, so you can bet it projects clean and hydrating air, getting rid of that film issue. Hope this helps! Miella Dyson Customer Service

      By DysonProductExpert December 17, 2016.

      • Brand Representative
  • Question
    Will it work as fan only ?   (5 Answers)

    By Frank December 3, 2016.

    Answers
    • Best 
      Answer

      Yes.

      By MasterBlaster22 December 3, 2016.

      • Verified Purchaser
      • My Best Buy® Elite Plus Member
  • Question
    Will this work in foreign contries with higher voltage spec like 220-240 v ?   (2 Answers)

    By abi September 10, 2016.

    Answers
    • Best 
      Answer

      Hello there, This is Dan with Dyson. All Dyson machines manufactured for the US are only designed to be used with 110-120 volt wall outlets. Using any sort of power converter is not advised and can damage the machine. Best wishes, Dan

      By DysonProductExpert September 10, 2016.

      • Brand Representative
  • Question
    Do you have a time frame on when this will be available?   (2 Answers)

    I need to know when you are expecting this to be available so I can either wait and get this or get something else.

    By DW August 18, 2015.

    Answers
    • Best 
      Answer

      It's available now :)

      By Kristine September 1, 2015.

    • Question
      Will this cool the ambient air? Will it make my heater work harder in the winter?   (2 Answers)

      By 312 December 28, 2016.

      Answers
      • Answer

        At low humidity, the circulating air will feel cooler, but it can't lower the air temperature. This will not make your heater work harder.

        By DysonFan December 28, 2016.

        • Verified Purchaser
        • My Best Buy® Member
    • Question
      Does the fan oscillate?   (5 Answers)

      By Tom December 21, 2016.

      Answers
      • Answer

        NO

        By Sgt11b20 December 27, 2016.

      • Question
        What's the maintenance (change filters, wash ect)?   (1 Answer)

        By Mini December 18, 2016.

        Answers
        • Answer

          Hi Mini. Thank you for your interest in the AM10 Humidifier. Cleaning procedures must be routinely followed to ensure that the humidifier continues to operate efficiently. Cleaning regimes are designed to help prevent the build up of scale within the machine, which will be more prominent in hard water areas. We recommend using a mixture of citric acid and water to clean the machine once a week. The cleaning procedure is outline in the user guide. Best Wishes, Krystal Dyson Customer Service

          By DysonProductExpert December 18, 2016.

          • Brand Representative
      • Question
        How long is the manufacturer warranty and what does it cover? Also, if warranty service is needed, who pays for the shipping charges or is it to be returned to Best Buy?   (1 Answer)

        By WO December 16, 2016.

        Answers
        • Answer

          Hello! This is Miella from Dyson. This machine has a 2 year warranty. If you have any issues with your machine, please contact us at Dyson. Hope this helps! Dyson Customer Service

          By DysonProductExpert December 16, 2016.

          • Brand Representative
      • Question
        Under the "Dual function for year-round use" box, the unit is described as delivering "high-velocity air to cool you in summer"; this is just a fan and not an air conditioner, is it not?   (3 Answers)

        By EricinPeterborough December 8, 2016.

        Answers
        • Answer

          It has a fan. It won't keep you cool like an air conditioner.

          By Khanman388 May 7, 2017.

          • Verified Purchaser
          • My Best Buy® Member
      • Question
        Good day, Where can i find this humidifier Black/Nickel, that will work with 220 volt. Because in other countries there are only white or blue colors. Thank you.   (1 Answer)

        By Zi27 November 19, 2016.

        Answers
        • Answer

          Hello there, This is Dan with Dyson. All Dyson machines sold within the United States are designed for use with 110-120v wall outlets. We do not advise using this machine outside its country of origin. Best wishes, Dan

          By DysonProductExpert December 5, 2016.

          • Brand Representative

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